Communication Assistant G5 (UN Kenya Common Roster - Multiple Positions & Duty Stations) at United Nations Office at Nairobi (UNON)

Responsibilities

Main Duties:

• To perform general administrative and some specialized communications processes that support the creation of communications content and the delivery of communications services aimed at maintaining and enhancing organization’s visibility and reputation and supporting fundraising activities.
• Provide coordination, administrative and specialized services, to support staff in the development, preparation and execution of communications campaigns for target audiences.
• Monitor and coordinate materials, schedules, facilities and clearances, and provide support for special events, and video/film, photographic and radio projects.
• Conduct clearly defined research and prepare reports and provide data that enables informed decision-making.
• Monitor traditional and social media and report relevant information to senior staff to inform the development and/or evaluation of communications activities and strategies.
• Under clear guidance, prepare content for traditional and social media platforms and networks, and printed materials, to enhance coverage and support of organisation’s activities, ensuring consistency with corporate messages and standards.
• Distribute communications guidelines to staff for reference when creating content.
• Manage and maintain records and databases, such as journalist and media outlet contact lists, to ensure the information is accurate, organised and readily available for others to access.
• Respond to a variety of queries and requests for support, following standard processes, and obtaining guidance as required, to ensure timely and accurate resolution of all enquiries.
• Liaise with staff and the media in a timely manner, to support aligned activities and an effective approach to communications within the organization.
• Assist with the collection and analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision making.
• Assist with visualizations and updating information material such as web pages or brochures
• Ensures that requirements and background information used for data analysis are documented.
• Performs other duties as assigned.

Competencies

• PROFESSIONALISM: Knowledge of theories, concepts and approaches relevant to effective campaign management and ability to coordinate and manage complex communication campaigns and events. Establish effective collaboration and partnerships with officials at all levels inside and outside the organization. Ability to perform analysis, modelling and interpretation of data in support of decision-making. Shows pride in work and in achievements and demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results. Is motivated by professional rather than personal concerns and shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. Ability to analyse and interpret data in support of decision-making and convey resulting information to management.
• COMMUNICATION: Speaks and writes clearly and effectively and listens to others, correctly interprets messages from others and responds appropriately. Asks questions to clarify and exhibits interest in having two-way communication. Tailor's language, tone, style, and format to match audience and demonstrates openness in sharing information and keeping people informed.
• CREATIVITY: Actively seeks to improve programmes or services and offers new and different options to solve problems or meet client needs. Promotes and persuades others to consider new ideas and takes calculated risks on new and unusual ideas; Thinks ''outside the box''. Takes an interest in new ideas and new ways of doing things and is not bound by current thinking or traditional approaches.

Education

• Completion of secondary education or equivalent is required. Bachelor’s degree in Communications, Journalism, International Relations, Public Relations, or relevant field is desirable.

Job - Specific Qualification

• Relevant training in Communications or Public Relations is desirable.

Work Experience

• A minimum of Five (5) years of progressive in Communication Management, Public Relations, Information Management, or related area is required. The minimum years of relevant experience is reduced to three (3) years for candidates who possess a first level University degree. Experience working with Microsoft Office applications is required. Experience in using integrated information management systems such as Enterprise Resource Planning (ERP) system is desirable. Experience in website administration (content management system), social networks administration and research is desirable. One (1) year of work experience within the United Nations or similar international organization is desirable. One (1) year or more of experience in data analytics or related area is desirable.