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The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs.
JOB PURPOSE STATEMENT
This position is accountable for the strategic planning, monitoring and management of the card and channel operations to drive card operation management within the card business thus ensure maximum process efficiency as well as ensuring the card and channel operations performance meets internal and external customer expectations while concurrently driving operational efficiencies. This fast-paced card environment requires strategic leadership focusing on process, quality and governance of the card payment ecosystem while keeping abreast with the competitive landscape and emerging trends.
KEY ACCOUNTABILITIES (DUTIES AND RESPONSIBILITIES)
Financial (30%)
Internal business processes (30%)
Customer (30%)
Learning & Growth (10%)
JOB SPECIFICATIONS
Academic:
Desired work experience:
JOB COMPETENCIES
Technical Competencies
Behavioural Competencies
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