Barista at BBROOD Kenya

Key responsibilities:

• Welcome and interact with customers, find their preferences and to gently recommend coffee and other products they will enjoy. 
• Develop rapport with customers by learning their names, favourite drinks and food items.
• Answer customer questions regarding coffee blends, preparation, and product freshness. 
• Prepare a wide variety of coffees, teas and other drinks of the highest standard, following prescribed recipes and presentation techniques to ensure consistent quality.
• Co-ordinate the preparation of all orders from the coffee counter, enabling waiting staff to serve freshly made beverages promptly.
• Be prepared at quieter times to cover all aspects of the front counter role, including operating the till, waiting, and clearing tables.
• Reports all customer complaints to supervisor on duty and potential safety hazards, machine and equipment issues on CMS.  
• Responds to customer needs proactively to prevent customer service situations.
• Answers telephone in a courteous and friendly manner including, but not limited to,  greeting, giving directions to store location, receiving and filling customer orders, and calling back customers.
• Maintain a safe, hygienic and presentable work environment, following approved operating procedures, food safety guidelines and health and safety regulations.
• Keep equipment working efficiently by ensuring Shift-End and Day-End cleaning of coffee machines & equipment are done and any issues are reported promptly.
• Perpetuate company Core Values at all times.

Requirements:

If you are a professional barista with at least a year’s experience, love people and possess good customer service skills, we would like to hear from you.