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  • Posted: Jun 28, 2021
    Deadline: Not specified
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    Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are ...
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    Customer Operations Manager

    Our Exciting Opportunity

    We are now looking for a Customer Operations Manager (COM), to ensure that all contractual deliveries are fulfilled towards one customer account. In this role, you will be responsible for overseeing end to end operational performance towards the account according to agreed targets. The role is acting on behalf of Operations, typically for Customer group accounts. The COM shall ensure that the portfolio is maintained and that projects within that portfolio are progressing according to schedule. The COM can take on the role as CFR in the pre-sales phase. The role, with the insight of the ongoing portfolio, is critical for ensuring communication to the KAM & Service Delivery Organization for specific progress and support for providing input into opportunities towards the customer. Relevant information should also be communicated towards the Supply team.

    You will

    • Handle the delivery portfolio as well as communicate and follow up on dependencies between projects
    • Monitor, direct and support the delivery portfolio as well as ensure that delays in projects that may impact others in the portfolio are communicated
    • Handle customer and Internal engagement
    • Develop and maintain customer relations to improve customer confidence and further develop the business
    • Share knowledge and success factors with other areas and functions
    • Handle portfolio finances and initiate actions when not meeting financial performance expectations

    To be successful in the role you are

    • Education: Minimum of bachelor’s degree of electrical or computer engineer
    • Min 8 years or more solid experience from Customer Project Management or relevant line management role.
    • Domain experience: (Networks area of expertise – e.g.: Radio, OSS, IP and CORE etc.)
    • Background in delivery towards customers such as Project Management deliveries, Managed Services deliveries, or Customer Support activities.
    • The COM is also expected to have several years of experience from a leadership role, preferably from the area of Service Delivery and / or Operations.
    • Financial acumen
    • Business understanding
    • Financial analysis skills
    • Customer and Market insight
    • Negotiation
    • Project management
    • Knowledge sharing & collaboration
    • Proficiency with the English Language

    You should also have

    • Entrepreneurial & commercial thinking
    • Persuading & influencing
    • Analyzing
    • Leading & supervising
    • Relating & networking
    • Delivering results & meeting customer expectations

    What´s in it for you?

    Here at Ericsson, our culture is built on over a century of fearless decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your chance to define an impact is endless.

    What happens once you apply?

    To prepare yourself for next steps, please explore here: https://www.ericsson.com/en/careers/job-opportunities/hiring-process

    Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact-based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.

    We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, Indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics.

    Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

    Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

    This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

    Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

    Method of Application

    Interested and qualified? Go to Ericsson on jobs.ericsson.com to apply

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