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CloudFactory is changing the way the world works by providing an on-demand, digital workforce for scaling critical business processes in the cloud. We’re also on a mission to create meaningful work for as many people as possible.
Description
With over 6000 CloudWorkers and 200 Clients, Delivery is one of the fastest paced, highest growth functions in CloudFactory. Our Delivery function is made up of 200+ core team members who are serving both Cloud Team and the clients towards our mission of 1M+ meaningful jobs. We have team members across four continents, most of whom are based in Nepal and Kenya and we’re looking for an experienced service delivery Director to come and lead our Kenyan team.
As a strong leader and someone who places great emphasis on being a coach and mentor, you will enjoy leading and developing a highly motivated client-facing Delivery team. We will empower you to foster an engaging team environment, where challenge and support are given in healthy levels. This can be done at both the Delivery function level, where you are part of the functional leadership team, as well as the Kenyan location level, where you are integral to the local leadership team as well. A great opportunity to impact on both leadership teams.
Your team members are the bridge between two sets of Clients: Customers, who are the source of the data processing work, and the Cloud Workers, who get the processing work done. They guide the conversations between the two Clients to make sure there is alignment across the board on the work we’re performing. You will oversee the processes, people, and systems that support the efficient, effective delivery of our Client Work-Streams that deliver on our promise of being “easy” for our customers. Our Director of Delivery is integral in developing the strategy and directing the execution of these processes, which includes ensuring appropriate levels of staffing and training.
Along with developing and leading a high-performing team, the accountability for the success of a portfolio of accounts and projects rests with our Director of Delivery. You will be able to measure your success, and that of your team, through Key Performance Indicators (KPIs) and/or Service Level Agreements (SLAs) that are in place, along with how satisfied our Clients are (through our Customer NPS and Cloud Worker NPS) with CloudFactory’s service and performance. This level of measurement will excite you as well as giving you an opportunity to show and celebrate your team in how they are making an impact in their roles.
Naturally, as a Director for CloudFactory, this role includes scope with being responsible for profit margins, revenue, growth strategies, cost schedules, and also applying techniques to enhance performance, planning, tracking, change management, and risk management.
Success as a people leader at CloudFactory is very much around supporting and serving your team to become the best they can be. As a leader you will be passionate about growing others, and be excited by our ‘Leaders Worth Following’ programme, which supports our leadership team to foster growth through continuously developing and coaching others in all “3 Cs” (Competency, Character and Community).
Responsibilities of the role include:
Requirements
Here are the required technical experiences that you should have to be successful in the role:
Importantly, we know that character and culture fit is key for both you and CloudFactory when assessing the suitability for the role. So, here’s a bit more information that will help you to decide on whether this role is right for you to apply for:
Don’t worry if you don’t tick everything completely in this section. At CloudFactory, we’re very intentional about our culture, so above all we’re looking for an open-minded individual to learn and grow together with.
Benefits
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