Field Maintenance Technician- Mombasa at Koko Networks

Your Role

As Field Maintenance Technician, you will be responsible for field maintenance of KOKO Point units and other network hardware across Nairobi neighborhoods by minimizing equipment breakdown through effective implementation of laid out predictive and productive maintenance systems. This role is critical in delivering KOKO’s promise of maximum network to serve our customers.

What You Will Do

• Troubleshoot system and hardware errors and resolve technical problems using a structured approach with a view to resolving incidents in a timely manner and prevent recurrence
• Document and own activities by completing forms, reports, logs, and records using provided tools. Ensure good work management of provided work orders, instructions and schedules to meet daily targets and maintain high quality outputs
• Continuously identify needs for improvement by conveying it to line manager and/or engineering team to maintain high quality work standards
• Maintain assigned tools and equipment in good operating condition by following operating instructions, troubleshooting malfunctions, maintaining supply levels and performing regular maintenance
• Respond to operational tickets escalated to the department and ensure closure per SLAs and OLAs
• Collaborate with engineering and other interfacing departments and share information across on test results and make adjustments where required through provided communication channels and tools
• Maintain customer satisfaction through professional conduct and engagements
• Ensure adherence to Health, Safety, Environment and Quality Management System requirements

What You Will Bring to KOKO

• A Diploma/Higher Diploma in Mechanical or Electrical engineering or a related discipline.
• A minimum of 2 years experience in field operations or a similar technical capacity.
• Ability to test, troubleshoot, service, and repair equipment
• Working knowledge of plumbing repairs, maintenance processes, methods and installation techniques
• Excellent analytical, problem-solving skills and attention to detail
• Excellent written, verbal and presentation skills