Quality Assurance Officer at Jiji Kenya

Company profile

We're looking for a Call Center Quality Assurance (QA) Officer to assess the quality of the performance of our call center agents. 

The QA will monitor outbound calls to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. 

He/ She will assist in developing, creating, and implementing call center quality processes and procedures, assessing training needs, and coaching to enhance the overall Jiji’s customer experience of our platform users.

Skill Set & Qualifications Required

1. 1-year experience in QA in a busy call center environment
2. Fluent in Luganda both speaking and listening
3. Excellent data collection and analysis skills
4. Strong attention to details
5. Excellent interpersonal skills
6. Degree/ Diploma in a related field. 

Why work for us

1. New age company with fast career growth
2. Competitive salary and bonuses
3. Interact with creative minds from all over the world
4. Engaging employee engagement activities, monthly TGIF, thematic Friday's, out of office experiences
5. Modern work environment