Senior HR Associate- Operations at Koko Networks

Role Context

KOKO is at a high growth stage which requires that we deliver on our customer innovative experiences at a scale and pace that is unprecedented. Its an exciting time to be in KOKO as we continue to expand our services across Kenya.

This position is part of HR operations for Kenya and will be tasked to design and deliver a great employee experience which empowers our employees to do great work and enables the business to scale. The teams core deliverables include on-boarding, exit management, leave management, payroll and benefits management, data management and analysis, compliance and HR frontline service delivery.

Your role

Works individually and with team to identify and eliminate any barriers to accuracy, productivity, and quality.

As HR Associate, you will support development and execution of KOKO’s human resources, processes and serve as a business partner for all people-related initiatives and issues.

Works in a fast-paced operational environment and employs rapid, accurate judgement in the face of ambiguity or broken processes.

Manages confidential and sensitive employee information and adheres to strict data privacy standards.

What You Will Do

• Responds quickly and accurately to queries from Employees via phone, web case, and chat, ultimately providing issue resolution.
• Interprets and communicates effectively as a subject matter expert in HR policies to Employees at KOKO and acts as a primary information source for them.
• Escalates broken processes and employee experiences. Continuously dives deep to find new ways to continuously improve the employee experience and speed of resolution.
• Identifies various employee-impacting issues and implements solutions and process improvements to increase employee satisfaction.
• Maintain, and manage human resource policies, systems, and processes.
• Verify payroll inputs with 100% accuracy.
• Maintains accurate, up to date employee records.
• Leverage ATS / HRIS platforms to improve employee experience, ensure data accuracy, and generate HR metrics and monthly HR dashboards.
• Ensure exit management is handled efficiently and with due care to employee experience

What You Will Bring to KOKO

• University degree required, and membership with IHRM
• 3+ years of experience in Generalist HR experience
• 2+ years of experience with the backend of HRIS platforms, such as Bamboo HR, Namely, Workday, or SAP.
• Proficiency with MS Office tools and HR-related software platforms
• Analytical ability is greatly desired.
• A customer service orientation, with a proven ability to manage customer contacts in a fast-paced environment.
• Proven ability to identify process defects, make recommendations and implement improvements.

KOKO is committed to gender and racial diversity in the workplace. We encourage candidates of all backgrounds to apply!