Technical Support and Pre’sales at AxxonSoft

About the job

You will be on the front line of the dynamic development of an international company, and your task will be to manage the commercial structure in Kenya and to create and apply an effective business development strategy. We need someone with sufficient knowledge of the security / IT industry, the VMS / CCTV / PSIM market, or low voltage installations.

Presales responsibilities:

• Manage and ensure co‐ordination and communication between sales, technical support, and engineering teams while working on customer projects and issues
• Develop the company offer bringing expertise on products and technical solutions in order to optimize deals and sales according to actual and potential customers’ needs
• Perform presales technical evaluation of the customer's systems and infrastructure in close collaboration with sales representative
• Maintain and develop high‐level prospect and customer relationships in order to retain existing business and develop new opportunities
• Perform software product installation, configuration, and maintenance for the customers
• Participate in, and, eventually, lead, PoCs and implementation projects

Support Engineer responsibilities:

• Document and maintain support cases in the knowledge base for global support team
• Assume first and second line technical support for local and remote customers
• Fix any occurring faults where possible and escalating where necessary any irresolvable problems to Team Lead and Product Management
• Provide value added services (legacy OS and modern infrastructure management and consultancy) for the customers

 Requirements

• Engineer’s or BA / BS degree
• Advanced level of English
• Proven track record in video surveillance sales or related market
• Excellent organizational skills, with emphasis on priorities and goal setting
• Strong proficiency in Microsoft Word, Excel, PowerPoint and statistical analysis software
• Familiar with CRM system
• Superior presentation and communication skills, both written and verbal
• Technical skills required to understand and propose products or solutions by focusing on client requirements
• Ability to communicate information, whether technical or non-technical to staff members and customers, in a clear and concise manner

We offer:

• Stable employment based on a full-time employment contract;
• Possibility of professional development and implementation in an independent position;
• Flexible work system
• Interesting work in an international organization;
• Close support from the technical and marketing department;
• Variety of activities performed;
• Friendly atmosphere at work;
• Training