Technical Support Manager at Safetrac Limited

Job Deascription

• Lead the strategy for technology platforms, partnerships and external relationships
• Represent the technological agenda in staff meetings and when making hiring decisions
• Identify, compare, select and implement technology solutions to meet current and future needs
• Develop, track and control the development of annual operating and capital budgets for purchasing, staffing and operations
• Manage and optimize infrastructure assets to satisfy internal financial targets
• Create overall technology standards and practices and ensure adherence
• Consolidate our technology platforms and create plans for each
• Track, analyze and monitor technology performance metrics.
• Oversee all system design and changes in system architecture
• Keep abreast of new trends and best practices in technology landscape
• Take the initiative in thought leadership, innovation and creativity
• Set objectives and strategies for the IT department
• Design and customize technological systems and platforms to improve customer experience
• Oversee the technological infrastructure (networks and computer systems) in the organization to ensure optimal performance
• Design and customize technological systems and platforms to improve customer experience
• Plan the implementation of new systems and provide guidance to IT professionals and other staff within the organization
• Monitor changes or advancements in technology to discover ways the company can gain competitive advantage
• Analyze the costs, value and risks of information technology to advise management and suggest actions
• Promote the company’s products/services addressing or predicting clients’ objectives
• Build long-term relationships with new and existing customers
• Work closely with the CEO to define and deliver new products and enhancements