Job Openings at Apollo

Your day-to-day:

• Recruit, train, and manage field agents and ensure data quality and achievement of their targets.
• With support from the Operations Designer initiate and work on the expansion/scouting program for new areas where Apollo plans to start operations. 
• Create and deliver training to field agents on data quality, work-planning, and expansion work.
• Work closely with the field marking approvals team on communicating critical areas of focus for supporting agents and field agents.
• Gather feedback from farmers on how Apollo can improve interaction with the farmers and report back for action.
• Prepare budgets for pieces of training and any other logistics needed for field agent’s training activities.
• Create KPIs to measure the performance of the agents.
• Together with the Operations Designer, plan and conduct screening for new agents to work in both existing and new areas. 
• Identify and escalate farmer and agent complaints to the call center and where necessary, follow up on resolutions to customer issues. 
• Liaise with other stakeholders, local ministry of agriculture group leaders, agro-dealers in marketing Apollo Agriculture products.
• Preparation of weekly work plans and field reports.
• Any other tasks assigned by your supervisor.

You:

• Hold a Bachelor’s degree in a relevant field.
• Have 2 or more of relevant work experience.
• Have excellent communication and interpersonal skills.  
• Possess strong influencing and business orientation skills. 
• Are credible with senior and middle managers and able to build strong relationships with clients /colleagues quickly.  
• Have the knowledge and ability to manage all aspects of the training and development life cycle.
• Have specific knowledge of the latest thinking on training and development concept tools and techniques. 
• Possess strong client service focus, are a team player, and a role model for Apollo’s image.

We:

• Are a collaborative team of smart and ambitious people who are dedicated to serving our customers.
• Make magic happen to solve hard problems and always come with solutions when challenges arise.
• Are comfortable taking risks that can result in radical scale, and understand that failures are opportunities to learn and improve.
• Are considerate listeners and take the time to deeply understand and seek out ideas from the people around us, even when we disagree.
• Offer a dynamic environment that fosters talent, collaboration, and growth.
• Take pride in our work and share the responsibility to see it through from conception to deployment.
• Value autonomy, honesty, transparency, and respect.
• Are excited to hear from you!

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Your day-to-day

• Direct Tele-collections
• Speak to tens of customers every day and help them build plans to clear their Apollo loan on time
• Meet daily, weekly, monthly and season-long targets for different metrics including Promises to Pay (PTP) booked, PTPs upheld, calls attempted and completed, etc.
• Creatively determine alternative ways to reach evasive farmers
• Demonstrate both compassion and toughness to ensure that customers always take your calls and trust your advice
• Creatively Use Technology
• Utilize individual dashboards to motivate yourself, set and accomplish goals, track how you are performing relative to your peers, and identify areas for improvement
• Use special technological tools to make special plans with customers that will maximize their chance of repayment
• Support the engineering team in continually improving the provided tools by sharing feedback about bugs or areas for technological improvement
• Distill feedback received from farmers to guide strategy
• Collaborate and See The Big Picture
• Share strategies that you’ve developed with the entire team to help others improve
• Think critically about the larger themes you encounter in your conversations with customers and be ready to provide insight to repayments leadership

You have:

• Work extremely hard and always show up with energy and enthusiasm
• Have a deep knowledge of Apollo’s business and customers
• Seek constructive feedback on how to improve
• Understand how to interpret data and draw conclusions independently
• Be motivated by incentive-heavy compensation
• Have strong analytical and problem-solving abilities
• A key requirement is to communicate fluently in Luhya, Swahili and English
• Having a collections background is an added advantage 

We:

• Are a collaborative team of smart and ambitious people who are dedicated to serving our customers
• Make magic happen to solve hard problems and always come with solutions when challenges arise
• Are comfortable taking risks that can result in radical scale, and understand that failures are opportunities to learn and improve
• Are considerate listeners and take the time to deeply understand and seek out ideas from the people around us, even when we disagree 
• Offer a dynamic environment that fosters talent, collaboration, and growth
• Take pride in our work and share the responsibility to see it through from conception to deployment
• Back up our talk with a competitive compensation and benefits package and challenging projects
• Value autonomy, honesty, transparency, and respect
• Are excited to hear from you!

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About the role

Apollo Agriculture is seeking Field Agent Support to join us in our Nairobi office.

Your day-to-day

• Make outbound calls to field agents to accurately collect feedback and assist them to resolve any challenges.
• Generate regular reports from the feedback collected from the portfolio of agents assigned to you.
• Handle inbound calls by agents and accurately transcribe the recorded details in the recommended format as will be outlined to you.
• Diligently handle customers/business partners’ inquiries via telephone and/or SMS.
• Manage and resolve customers’/partners complaints.
• Provide existing and prospective clients with product and service information by clearly explaining procedures; answering questions and queries; providing information in accordance with the Company’s policies and procedures.
• Identify and escalate priority issues that need to be handled at a different level, and do the necessary follow-up of customer concerns.
• Accurately document all customer interaction information according to standard operating procedures as the Company shall detail to you from time to time.
• Ensure high-quality results by adhering to standards and guidelines as well as identify customer service process gaps and recommend improvement in procedures.
• Troubleshoot Mobile App Related issues and providing first-level resolutions to the customers/business partners.

You:

• Be a holder of an Undergraduate degree or a diploma certificate
• Conversant with English, Kiswahili, and vernacular language.
• Self-driven and able to work remotely with minimal supervision.
• Have basic computer skills and be familiar with Windows or Ubuntu OS.
• Have a background in Sales 
• Access to a stable internet

We:

• Are a collaborative team of smart and ambitious people who are dedicated to serving our customers.
• Make magic happen to solve hard problems and always come with solutions when challenges arise.
• Are comfortable taking risks that can result in radical scale, and understand that failures are opportunities to learn and improve.
• Are considerate listeners and take the time to deeply understand and seek out ideas from the people around us, even when we disagree.
• Offer a dynamic environment that fosters talent, collaboration, and growth.
• Take pride in our work and share the responsibility to see it through from conception to deployment.
• Back up our talk with a competitive compensation and benefits package, challenging projects, and room for growth. 
• Value autonomy, honesty, transparency, and respect.
• Are excited to hear from you!