Job Openings at Medtronic LABS

About the Role

The Technical Operations Associate will serve as the point person for all technology-related requests from the product and commercial teams. This person will serve as the liaison in gathering requirements, collecting feedback, and interfacing with external stakeholders.

Roles & Responsibilities:

• Work alongside sales and commercial teams to support new and existing customers.
• Collaborate with the design and product teams to provide the technical voice of the customer from customer interactions to improve LABS products and services.
• Gather requirements for technical integrations and serve as the key liaison to client-level technical teams.
• Communicate to external stakeholders the LABS technology platform and answer questions regarding the LABS digital platform and data reporting solutions.

Must have skills:

• Proven experience in playing a technical business analyst or similar role in healthcare.
• Ability to interact and work with cross-functional teams and diverse stakeholders (technology and business teams).
• Strong experience in requirement gathering and has a solution-driven mindset.

Nice to have:

• Experience with EMR systems, including gathering requirements and performing integrations.
• Experience in non-communicable diseases.
• Experience working in the public /government sector.

Behavioral strengths:

• Excellent written & oral communication skills.         
• Ability to break down complex concepts and recommend suitable solutions.
• Problem solving-mindset. 
• Keen to work in a scalable environment.    

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About the Role | Marketing and Communications Specialist

Medtronic Labs is seeking a Market Development Specialist- Africa with a passion for scaling global health solutions through effective cross-sector collaboration, to work with the Africa commercial organization and build the marketing and market development function to improve outcomes for Medtronic Labs in the region.

The incumbent will serve as the point-person for strategy and execution of marketing efforts as well as market development across Medtronic Labs businesses in various Africa countries. Creativity, improvisation, analytics, communication, collaboration, and organization are all crucial for success in this role. The role is currently an individual contributor, with a potential to grow rapidly into a team leader role panning multiple geographies over the next 2 years.

Key Responsibilities

• Building a deep understanding on the multiple Labs social businesses – clinical understanding, field operational model, financial model.
• Supporting field commercial teams with marketing campaigns and interventions to accelerate their financial and impact results, including significant field presence with the team to understand tactical needs and create appropriate interventions.
• Managing relationships with integrated product suppliers and vendors, plan for product launches in alignment with field sales and operations teams.
• Representing Labs in relevant forums, conferences, key customers/stakeholders.
• Working with global communications team and local agencies to drive social media activities in country.
• Building strong network and engage local and global organizations including NGOs, multilateral organizations, governments, multi-national corporations, start-ups, and other stakeholders.
• Developing and disseminate information and analysis of business performance metrics to the internal leadership as part of periodic business reviews.