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  • Posted: Aug 17, 2021
    Deadline: Aug 31, 2021
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    NYEWASCO was established as a limited liability company under the water sector reforms enshrined in the Water Act of 2002. Its main mandate is to provide high quality water and sewerage services to the people of Nyeri sub county and its environs. The Company has a functional Organizational Structure, headed by the Managing Director who leads a Management Team of Heads of Departments. NYEWASCO has a well-defined strategic direction that is encapsulated in her vision and mission statements. The vision statement paints clearly the desired future state of NYEWASCO while mission statement articulates the purpose or what NYEWASCO wants to do.
    Read more about this company

     

    Senior Officer Commercial

    Grade NW04
    Corporation/Organization Nyeri Water and Sanitation Company Limited
    Directorate N/A
    Division Commercial Services & Strategy
    Department Commercial Services
    Section / Unit N/A
    Location / Work Station Nyeri, Head Office
    Reporting Relationships
    Reports to Chief Manager Commercial Services & Strategy

    Direct Reports
    1. Officer I Customer Relations
    2. Officer I Billing and Debt Collections

    Indirect Reports
    1. Officer II Customer Relations
    2. Officer II Billing and Debt Collection

    Job Purpose

    Participate in prudent management of commercial function and continuous improvement of customer service delivery.

    Key Responsibilities/ Duties / Tasks

    Supervisory Responsibilities

    1. To promote and enhance mentorship and coaching strategies with a view to be consistent with the commercial principles and practices of operating a business
    2. In coordination Chief Manager Commercial Services and Strategy Division, ensure that the department has adequate, competent motivated and highly performing staff.
    3. Ensure compliance of legal framework on commercial matters
    4. Ensure timely billing of all services provided to customers.
    5. Ensure that all the data with regards to monthly meter readings and payments capture into the system and verified.
    6. Coordinate provision of quality service to customers.
    7. Appraising, supervising, mentoring and coaching of all staff within the department.
    8. Coordinate development and administration of a Customer satisfaction survey to ensure full implementation of the Customer Service Charter and gather feedback for improvement of the charter and the Company’s products and services.
    9. Coordinate Development of work plans for the department, supervise implementation and evaluate performance to achieve the department strategic objectives and ensure adherence to the performance contracting requirements;
    10. Organize consultative engagements with relevant partners to strengthen capacity, facilitate and ease business with customers and other stakeholders.
    11. Ensure that the Customer Service Centre is functioning optimally at all times so that customer needs are effectively handled.
    12. Organizing implementation of training and stakeholder engagement programs for business expansion and tariff review among others.

    Operational Responsibilities / Tasks

    1. Develops and implements the department plans and strategies.
    2. Contributes to development of the company policies and plans.
    3. Reviews resource mobilization proposals in relation to matters commercial.
    4. Formulation and implementation of the department budget in line with the corporate strategy.
    5. Develop and implement the Performance Management System for the department
    6. Prepare and present departmental reports to chief manager Commercial Services & Strategy
    7. Identifies and recommends simplification measures and automation during Business Process reengineering and process improvement
    8. Implements and ensures adherence of the Customer Service Charter to meet customer requirements

    Job Dimensions:

    Financial Responsibility

    • Responsible for development of resource mobilization proposals
    • Responsible for approximately Kshs 750 million in revenue collections annually in line with the company’s mandate
    • Preparation of department budget

    Responsibility for Physical Assets

    1. Furniture and fittings of approximately 250,000
    2. Machines and equipment of approximately 250,000
    3. Intangible assets of approximately 50 million ( majisoft, , ERP, portal and e.t.c)

    Decision Making / Job Influence

    1. Supervisory decisions
    2. Operational decisions
    3. Financial decisions.

    Working Conditions

    1. Works in a normal office environment (50%)
    2. Works in the field within the service area frequent local travelling (50%)
    3. Working beyond normal hours including weekends

    Job Competencies (Knowledge, Experience and Attributes / Skills).

    Academic qualifications

    1. Bachelor’s degree in Finance, Economics, or an equivalent qualification from a recognized institution;
    2. Professional Qualifications / Membership to professional bodies Registration and Certification with a professional body (CPA K, CCPK, ACCA,)
    3. Previous relevant work experience required.
    4. At least seven (7) years relevant experience in a reputable organization, four (4) of which should be in a supervisory position;
    5. Functional Skills, Behavioral Competencies/Attributes:

    Functional

    1. Communication skills
    2. Negotiation skills
    3. Networking skills
    4. Tact and diplomacy
    5. Strategic Skills
    6. Conflict Management skills
    7. Presentation skills
    8. Problem solving skills
    9. Analytical skills

    Behavioral

    1. Emotional Intelligence
    2. Interpersonal skills

    go to method of application »

    Officer II Business Development and Marketing

    Grade NW06
    Corporation/Organization Nyeri Water and Sanitation Company Limited
    Directorate Commercial Services & Strategy
    Department Marketing Research & Development
    Division Commercial Services & Strategy
    Section / Unit Marketing
    Location / Work Station Nyeri
    Reporting Relationships
    Reports to Officer I Business Development and Marketing

    Direct Reports
    Functional Supervisor Business Development
    Functional Supervisor New Connections

    Indirect Reports
    Functional Assistants Business Development
    Functional Assistants New Connections

    Job Purpose
    Undertake business development activities to market new products and enhance market growth for the Company’s products and services

    Key Responsibilities/ Duties / Tasks

    I. Supervisory Responsibilities

    1) To promote and enhance mentorship and coaching strategies with a view to be consistent with the commercial principles and practices of operating a business to the staff in the Section.
    2) Develops, monitors, implements and reviews the Performance Management Systems for the Section
    3) Develops marketing plans for the bu s i ne s s of water and sanitation within the area of service provision.
    4) Ensure that the Section has adequate, competent motivated and highly performing staff.
    5) Appraise, supervise, mentor and coach all staff within the Section
    6) Participate in the administration of and taking action on results of Customer Satisfaction survey to ensure full implementation of the Customer Service Charter and gather feedback for improvement of the charter and the Company’s products and services
    7) Develop work plans for the Section, supervise implementation and evaluate performance to achieve the Company’s strategic plan, and ensure adherence to the performance contracting requirements;
    8) Prepare strategic business models, annual budgets, business plans and performance work plans for the Section
    9) Identifies and recommends simplification measures and automation during Business Process re-engineering and process improvement

    II. Operational Responsibilities / Tasks
    1) Develop a Research strategy focused both on revenue generation, brand awareness and customer satisfaction.
    2) Carry out research to identify new markets and customer needs
    3) Monitor and evaluate industry trends and customer needs and develop and implement marketing strategies to address them.
    4) Develop and implement a marketing strategy based on best practices.
    5) Identify and recommend alternative revenue generations leads through market research
    6) Organize and undertake client satisfaction/feedback surveys.
    7) Generate quotations and timelines for clients as requested.
    8) Advise the management on additional products and services of use to clients
    9) Investigate and pursue client leads, expanding client base
    10) Proactively seek solutions to problems, notifying Management when concerns arise
    11) Meeting with potential customers to present company’s products/ Services and negotiate business deals for new business.
    12) Liaise with the Technical Division on viable areas for service expansion.
    13) Analyzing market trends to identify unexploited or new markets for the organization's products and services including new water and sewer connections.
    14) Develop project proposals on line expansion for infrastructure improvement/upgrades based on market intelligence.
    15) Contributes to development of the company policies and plans
    16) Provides data for development of resource mobilization proposals
    17) Formulates and implements the department budget in line with the corporate strategy
    18) Develop and implement the Performance Management System for the Section
    19) Prepare and present reports for the Section

    III. Financial Responsibility
    Compile budgetary requirement for Marketing and Business development activities.

    IV. Responsibility for Physical Assets
    i. Furniture and fittings of approximately 150,000
    ii. Machines and equipment of approximately 150,000

    V. Decision Making / Job Influence
    i. Supervisory Decisions
    ii. Operational Decisions
    iii. Financial Decisions

    VI. Working Conditions
    i. Works in a Normal Office Environment (30%)
    ii. Works in the Field Within The Service Area Frequent Local Travelling (70%)
    iii. Working beyond Normal Hours Including Weekends

    Job Competencies (Knowledge, Experience and Attributes / Skills).

    VII. Academic qualifications

    Bachelor’s degree in Marketing, Economics, Social Sciences or any other equivalent qualification from a recognized institution;

    VIII. Professional Qualifications / Membership to professional bodies
    Registrable with a professional body (CIM)

    IX. Previous relevant work experience required.
    At least Three (3) years relevant experience in a reputable organization, one (1) of which should be in a supervisory position;
    X. Functional Skills, Behavioral Competencies/Attributes:

    Functional
    1) Communication skills
    2) Negotiation skills
    3) Networking skills
    4) Tact and diplomacy
    5) Strategic Skills
    6) Conflict Management skills
    7) Presentation skills
    8) Problem solving skills
    9) Analytical skills

    Behavioural
    1) Interpersonal skills
    2) Emotional Intelligence  

    Method of Application

    For detailed job adverts including the required qualifications, professional experience, duties and responsibilities, terms and conditions of service, please visit our Website www nyewasco.co.ke.

    Interested candidates who meet the requirements should submit their applications through Post Office, email, or hand delivery clearly indicating the position and job reference number on both the cover letter and envelop, together with a detailed CV, Copies of Academic Certificates, Copy of National Identity Card, Nantes and Telephone contacts of Three referees, so as to reach the Company by 31st August 2021, 5.00 PM addresses to:

    The Managing Director
    Nyeri Water &Sanitation Co. Ltd
    P.O Box 1520-10100, NYERI
    Email: info@nyewasco.co.ke


    Shortlisted candidates will be required to present originals of the following documents during interviews,

    1. National identification Card
    2. Academic and Professional Certificates and Transcripts
    3. Any other supporting documents and testimonials; and
    4. Clearances from the KRA HELB, CRB, EACC and DCI

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