Job Summary
To guide customers with their questions and addresses issues regarding products or services at the contact centre
Job Description
Immediate management of inbound and outbo
Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit a Call Center Agent. He/she’s main task is to coordinate live rider operations a
RESPONSIBILITIES
The following are duties you will be responsible for:
Assist Head of Call Center to manage the day to day performance of the Contact Centre Operations to deliver the best in
Job Description
The QA Supervisor is tasked with coming up with overseeing and driving Quality Assurance Framework in the Contact Centre.
Develop and audit quality assurance strategies to ens
JOB PURPOSE
To provide excellent customer service on both inbound and outbound calls
KEY RESPONSIBILITIES
Promptly resolving customers enquiries at the first instance by using the bank&rsq
Overall Responsibility
The successful candidate will be responsible for completing customer service tasks that ensure customers have the information and assistance they need while maintaining
About the Role
Leadership and Supervision
Understand and get involved in defining and overseeing the delivery of the ICEA LION Contact Centre strategic goals.
Provide leadership to Contact
Overall Responsibility:
Collaborate with team leaders in providing support to the customer facing teams with an aim of ensuring they offer a positive, empathetic and professional attitude
Key Responsibilities.
Call Centre Team Management.
Build guidelines, policies, necessary training, and scripts for the teams
Act as a high-level communications liaison between Call Centre T
Duties and Responsibilities
Assist our client’s community and help resolve inquiries empathetically, accurately and on time.
Make well balanced decisions and personally driven to be an e
Primary Purpose:
This position is responsible for ensuring quality in language interpretation of incoming and outgoing calls and written materials translation by Call Center Interpreters in R
We are looking for a Call Center Subject Matter Expert who is a fully trained Customer service executive and Customer Engagement executive (rapid responder) with expert knowledge to respond to c
About The Role
Reporting to the Regional Sales Manager with a dotted reporting line to the Fleet Operations Manager, the Service Center Associates will manage our Service Centers. The key role will
PURPOSE:
To manage calls & medical clients within the call centre to achieve efficiency in service delivery through various activities that enhance the customer experience.
PRIMARY RESPONSIB
As Customer Care Representative, you will play a front-line role in resolving customer issues and ensuring customer satisfaction. You will answer questions about KOKO, address complaints, resolve issu
Based at the Corporate Office, this position is responsible for delivery of excellent call services to ensure superior customer experience for all customers calling the organization.
Qualifications
Primary Purpose:
This position is responsible for answering incoming calls and making outbound calls at RSC Africa from refugee applicants in the USRAP to answer inquiries and questions, troublesho
Primary Purpose:
This position is responsible for providing interpretation services at the RSC Africa Call Center, and translating written materials into the key languages of our refugee popu