Primary Purpose:
This position is responsible for answering incoming calls and making outbound calls at RSC Africa from refugee applicants in the USRAP to answer inquiries and questions, troublesho
Primary Purpose:
This position is responsible for providing interpretation services at the RSC Africa Call Center, and translating written materials into the key languages of our refugee popu
Challenging Demands of the Job
The typical demands of this job, that are outside of the direct control of the post holder, are the following:
Ability to deal with angry or dissatisfied client
Key responsibilities
To pick all calls directed to the medical call center and assign them to the relevant people; and handle client complaints and queries in order to improve the efficiency of the
The facility seeks to fill the Call Center Team leader position who will onboard, train, motivate, develop, and lead our Customer Service & Contact Centre team to ensure the effective and efficien
About The Role
The Call Center Quality Analyst(QA) is responsible for assessing the quality of the performance of the call center teams dealing with our existing and potential customers. The QA wil
PURPOSE:
To provide general customer service in respect to medical business customers.
PRIMARY RESPONSIBILITIES:
Receive and respond to Medical emergency lines and ensure 24 hour coverage.
What you can expect to be doing:
Contact BBOXX customers by phone, and encourage adherence to payment plan
Handle incoming calls and provide solutions/advice to customers
M
Scope of work
Pigia Penda is the official Penda Health Call Center Platform handling both Telemedicine and General Customer requests virtually. The Core mandate for the Representative is to be the
Position Description
mPharma Kenya (Haltons Pharmacy) is looking for a call center agent with a background in healthcare management and pharmacy studies. The call center agent will be t
Key Responsibilities:
Receive inbound calls within the Contact Centre in a friendly, supportive, efficient and professional manner as per the bank’s quality standards and ensuring that the
Responsibilities
Handling of inbound calls, outbound calls, and WhatsApp enquiries
Website online order processing
Handle any issues or discrepancies from customers regarding their orders
We are searching for a dedicated, supportive Call Center Team Manager who can manage, coach and motivate customer service executives as they engage with our customers through the different voice and n
Primary Purpose:
This position is responsible for ensuring quality in language interpretation of incoming and outgoing calls and written materials translation by Call Center Interpreters in R
Essential Duties:
Quality Assurance
Monitor, evaluate and score inbound calls against established quality assurance instruments and standards.
Take a lead role in Call Center calibration se
Knowledge Management and Training
Building and maintaining a solid in depth knowledge in COM and Call process by gaining insights in the ins and out of the call flow, so you can become the exper
Duties and Responsibilities
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify cus
Care Management
Receiving calls on the 24-hour medical emergencies help lines.
Facilitate approval and authorization for Emergency Inpatient hospitalization e.g. post road traffic accidents fr
