Job Summary
To provide specialist advice and support in order to ensure customer satisfaction and enhance the customer experience, through the execution of predefined objectives as per agreed stand
MAIN DUTIES AND RESPONSIBILITIES:
Strategic Planning and Development:
Design, develop, and implement a comprehensive M&E framework and plan, tailored to the specific context of each c
Mission Statement for the Role:
To drive a kaizen culture by providing ongoing support from a quality improvement perspective.
Overall Responsibility:
Implement/develop relevan
About the role
The Call Center Quality Analyst(QA) is responsible for assessing the quality of the performance of the call center teams dealing with our existing and potential customers. The QA wil
Responsibilities & Objectives.
Handle a large volume of inbound and outbound calls in a timely manner
Take customer calls and provide accurate, satisfactory answers to their queries and co
Job Summary
To provide specialist advice and support in order to ensure customer satisfaction and enhance the customer experience, through the execution of predefined objectives as per agreed st
IPOA/HR/18/2024
Job Purpose
Responsible for receiving, sorting and processing complaints on police misconduct at the Call Centre.
Key Responsibilities/ Duties / Tasks
Implement policies
The Spa/Wellness Therapist will provide a range of holistic treatments and therapies, including massages, body wraps, scrubs, hot baths, and steam room experiences.
Utilizing Kenyan massage oils
Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit a Call Centre Team Lead. The job holder will ensure that all Call-center functions are
Job Summary
We are a leading Insurance company affiliated to Liberty Group; a wealth management company represented in 18 African countries. We have a solid employee value proposition in place,
JOB DESCRIPTION
Reporting to the Team Leader – Cyber Defense Centre (CDC), the successful candidate will lend support in Cyber threat detection, working in 24/7 shifts, providing ey
Overall Purpose of the Job
To ensure the provision of high-quality customer service with respect to medical and non-medical business customers.
Key Responsibilities
Handling customers
Position Overview:
As the Call Center Quality Control (QC) Specialist, you will be responsible for monitoring and evaluating the quality of calls handled by our call center agents. You will ens
About the Client:
A leading private modern healthcare facility located in Nairobi, Kenya that offers a range of services with a dedicated team of various professional and qualified specialists. The
Principle Accountabilities
Selling Tills, Accounts, CTO, loans and deposits mobilization.
Sales planning and tracking of daily sales activity and reporting to the Team Leader Payments.
Mappi
Job Description
Abt Global is seeking senior health technical expertise ahead of an upcoming FCDO opportunity that will work with, and provide specialist support to, host governments across a ra
We’re looking for a QA Officer to boost our revenue growth and profitability
RESPONSIBILITIES
The following are the duties you’ll be responsible for:
Call monitorin