Job Purpose
This position is responsible for the implementation of the organization’s complaints strategy and to process complaints on human rights violations that falls within the Mandate of
Job Purpose
This position is responsible for the management of the directorate’s registry to ensure efficient documentation and processing of all complaints received by KNCHR.
Operational
For appointment to this position, a candidate must:
be a citizen of Kenya;
hold a degree from a university recognized in Kenya;
have had at least seven (7) years experience in the public ser
For appointment to this position, a candidate must:
be a citizen of Kenya;
hold a degree from a university recognized in Kenya;
be a retired senior intelligence officer with a distinguished
For appointment to this position, a candidate must:
be a citizen of Kenya;
have a Bachelor of Laws (LLB) degree from a university recognized in Kenya;
have a Post Graduate Diploma in legal s
For appointment to this position, a candidate must:
be a citizen of Kenya;
hold a law degree from a university recognized in Kenya, or is an advocate of the High Court of Kenya, or possess an
Assignment
An international consultant is required to conduct a rapid assessment of the legislative or regulatory frameworks for complaints and remedy procedures in Kenya and Uganda, and develop
Duties and Responsibilities:
Receiving and registering complaints;
Drafting reports on complaints;
Implementing strategies and guidelines on complaints handling;
Collating and compiling co
Ref: IPOA/HR/02/2023
Job Competencies (Knowledge, Experience and Attributes / Skills).
Academic qualifications
A Master’s degree in any of the following disciplines:- Law,
Job Reference Number : V/No. 4/2022
Duties and Responsibilities:
This is the highest grade in the cadre. Duties and responsibilities will include:
Coordination of complaints management proce
Job Specification
Requirements for Appointment
For appointment to this grade, an officer must have:
Kenya Certificate of Secondary Education (KCSE) minimum mean grade C+ (Plus) or its equiva
Ref: IPOA/HR/13/2022;
Academic qualifications
A Bachelor’s degree in any of the following discipline: Law, Criminology, Dispute Resolution, Counselling Psychology,
Job Purpose
Responsible for providing support to the Assistant Manager in relation to management of complaints reports in accordance with best practice, policy and law.
Key Responsibilitie
Qualifications and Experience of Consultant
The independent consultant/consultancy firm must demonstrate experience and expertise as follows:
Master’s degree in Monitoring & Ev
JOB SUMMARY:
The role holder will be responsible for end-to-end complaints management / resolution and monitoring the Banks Complaint Management System This includes ensuring that all complaints ra