Mission Statement for the Role
To be the face of Poa Internet on a daily basis for customers reaching out to us through our omni-channel customer experience avenues.
Overall Responsibility
Re
CUSTOMER CARE AGENT (REF: CCA/04/24)
Job Purpose:
The Customer Care Agent will be responsible for providing and promoting a professional, high-quality frontline customer-focused service by effic
What are your main responsibilities?
You are responsible for the client communication for designated account relationships and Contracts.
You are required to response to the client on timely m
Duties and responsibilities:
Managing large amounts of inbound calls in a timely manner
Following current procedures when transferring a call to another member of staff for specialist advice.
About the role.
The Customer Growth Coordinator will support the Kenyan business and customer team by coordinating all the growth activities across the Kenyan business, running post campaign
Job Purpose
The Customer Experience Executive is responsible for driving customer-centric initiatives to enhance the overall customer experience and satisfaction through actively engaging the cu
Job Summary
The role holder is responsible for managing and building brand visibility, managing public relations within the company, building and sustaining the company’s reputation for quali
Purpose
The role holder ensures customer service delivery levels are as per the Bank’s prescribed standard, customer satisfaction and retention
Primary Responsibilities
Re
Your mission at Sistema.bio:
The Customer Success Manager will ensure the successful adoption, use, and satisfaction of Sistema.bio's products and services among our customers. She or he will b
POSITION SUMMARY
The Customer Care Executive is primarily responsible for ensuring delivery of exceptional customer service to customers as per the respective client’s SLA. The primary focus
JOB DESCRIPTION
As a Customer Support Engineer, you will be primarily responsible for monitoring, maintaining, and troubleshooting Tatu Telecom’s and its affiliates’ multiservice networ
Job Summary
As the Customer Development Executive - Indirect Trade (IDT), you are responsible for achieving sustainable growth in sales, profitability, market share and product distribution. You
Responsibilities
Build brand presence within our client's local target market.
Expand on the cheese tour to include more to do in the area for tourists visiting.
Build awareness of our n
Job Purpose
It’s the right moment and the right place for us to make an impact, as logistics and movement across Kenya, the region, continent, and globe is at a record high. And guess w
About the role:
The Customer Service Supervisor role holder is a dynamic and results-driven individual. He /she is a key contributor to the customer service department. The role holder will be r
Duties & Responsibilities:
Manage patient and visitors’ queues using the (QMS) queue management system.
Respond to all incoming calls at the customer care desk and making the appropr
Key Responsibilities:
Front Desk Management:
Greet clients and visitors in a courteous and professional manner
Answer and direct incoming calls promptly and efficiently
Manage inco