Field Manager at Give Directly

Overview: The Field Manager (“FM”) will play a central role in ensuring that GiveDirectly delivers a gold-standard product to donors and recipients.

• Create work-plans for field teams in collaboration with Associate Field Managers
• Review weekly reports to track productivity and quality of service; own course correction if metrics are slipping
• Formulate a plan for targeted monitoring/engagement while in the field

• Reduce dependence on senior management and create more leverage for Field Director through capacity-building and delegation
• Identify gaps in org chart and propose solutions to Field Director
• Run performance reviews for direct reports and build their capacity to do the same for Field Officers

• Anticipate areas of risk and create mitigation plans (e.g. coordination on complex research partnership, political instability, slow-downs from pilots, etc.)
• Assist Field Director with response to “crisis” events (e.g. refusals, government shut-down, coordinated fraud, etc.)
• Serve as the organization’s engine for continuous improvement of the enrollment process and recipient experience by identifying key opportunities and executing on various initiatives

• Assist Field / Country Director with communicating and executing new projects / pilots / technologies (e.g. messaging Segovia to field team, brainstorming options for community-based targeting, rolling out mobile app questions, etc.)
• Assist Field / Country Director with hosting journalists, donors, and other external parties

• Meet with local government officials to secure permission for GD to operate and keep them informed about GD’s activities
• Liaise with community leaders (e.g. church, business and local NGO leaders) to problem-solve issues that arise in the field (e.g., refusals and false rumors)

• Monitor team dynamics and own follow-up on barometer activities
• Identify opportunities for morale-building (e.g. retreats, team events, incentive schemes, etc.)

• Must have at least 2-3 years of management experience, preferably managing managers
• Must have undergraduate degree. Post graduate degree is an added advantage
• Exceptional leadership ability with demonstrated success in motivating and developing junior staff
• Exceptional ability to problem-solve complex operational challenges in the field
• Strong interest in shaping the field organization, including through revamping of current structures/processes
• Strong attention to detail
• Excitement about owning challenging management tasks, including mentoring and motivating direct reports and the broader field team
• Demonstrated ability to work in a highly independent and self-directed manner, while effectively communicating upwardly about gaps and risks
• Strong communication and relationship-building skills and the ability to represent the organization effectively to external parties
• Strong analytical and technical skills, including a high level of proficiency with Microsoft Excel
• Sense of humor and positive attitude