IT Administrator at Sheer Logic

IT Administrator Jobs Responsibilities

Incident management

• Follow through with user and help desk ticket Resolve incident calls related to:
• User desk-side support: Troubleshoot client issues which includes standards for Windows 7, Windows XP,
• Remote Access, desktop hardware, printers, handhelds, limited copier support, limited site phone support, limited GPS devices and barcode support and limited Microsoft Office.
• Perform computer break fix for all supported clients as directed by help desk.
• In collaboration with the DF team, act as ‘remote hands’ for the DF team when needed.
• Coordinate incident resolution.

Problem management

• Identify the source of one or multiple incidents and propose workarounds and definitive fixes.

Asset management

• Create and maintain a site inventory containing all IT assets in place.
• Annual asset verification

Change and management

• Support planned DF operations on site.

Help managers Request rights and access management

• Coordinate with managers to Onboard new users and collaborate in providing them the needed environment to work.
• Coordinate with managers to Remove non-longer required user infrastructure, and open calls for permission removal.
• Ensure compliance with policies and best practices for infrastructure replacements and upgrades.

Procurement coordination

• Coordinate with procurement on Purchasing IT accessories and peripherals
• Coordinate with SSL on Purchasing / coordinating computer replacements

Qualifications for the IT Administrator Jobs

• Knowledge of basic hardware diagnostics and troubleshooting on Lenovo and Dell laptops, desktops and peripherals.
• Minimum of three years of experience in pc management and configuration including: Windows XP/7, Active
• Directory, Deployment Solutions, DHCP, DNS, back-up systems, and corporate antivirus
• Basic knowledge of network management including routers, switches
• Basic knowledge of printer and other peripherals troubleshooting
• Ability to work with clients at all levels within the organization.
• Windows XP/7 and other MCSE certificates are a plus
• Education in Computer Systems or related area or equivalent job experience. A bachelor degree in IT is a plus.
• Good knowledge of English, spoken and written, as well as the local language.