Area Manager at Penda Health

The Area Manager will directly witness the impact of their work during visits to the clinics and meeting with patients. They will be able to see it in the smiles of Penda’s Staff and Patients. Being the first Area Manager, this role offers plenty of opportunities for growth including a unique opportunity of shaping up the role.

Responsibilities for the Area Manager Jobs in Kenya

Implement Systems and Processes

• Lead the implementation of new processes for all teams with a focus on team buy-in and ownership
• Build rapport within and between teams to ensure smooth implementation
• Proactively keep teams on track and updated
• Streamline activities across all clinics by ensuring Branch Managers meet Penda quality standards and adhere to Penda’s policies so as to guarantee maintenance of the high quality of service

Build, coach, and manage Teams

• Coach Branch Managers to become great managers by building their skills and creating growth opportunities
• Create a positive environment for giving and receiving feedback by talking and listening to staff
• Manage conflict and difficult conversations
• Recruit awesome Branch Managers and support them to recruit their teams
• Be a champion for culture and team integration by sharing exciting stories about the branches with the Support
• Office team and motivating the branch teams
• Create buy-in for new processes and systems

Manage performance

• Interpret data and analyse patient numbers in order to drive smart decisions
• Identify errors and challenges and propose solutions to Branch Managers and Central office
• Own the success of the branches – acknowledge when business is going well, but be laser focused on areas of
• improvement and suggest new initiatives to the product teams

Qualifications for the Area Manager Jobs in Kenya

• You have over 2 years of experience directly managing a team to achieve targets
• You have experience managing a branch or multiple branches is a plus
• You are able to act as a liaison across multiple teams
• You have skills in leading implementation of systems or operations
• You love people and would love and would enjoy working with Branch Managers, all the staff under them as well as patients (even the crying babies)
• You are eager to work for a young and rapidly growing company