Head - Medical Insurance at Kenyan Alliance Insurance Company Ltd

Job Purpose

To profitably manage and grow Medical Business through business acquisition, revenue generation, client retention, development of intermediary relationships, brand promotion and product development.

Main Responsibilities

• Developing and implementing a business strategy that results in premium and profitability growth. 
• Improving and optimizing operational processes to establish best market service.  This includes the development of an underwriting and claims manual 
• Exercising prudent financial control of the business with a clear focus on delivering sustainable, positive bottom line results
• Managing claims processes including care management
• Managing the provider panel, including provider reconciliation and discount negotiation
• Building the systems and human resource capabilities that will enable the business to successfully pursue the agreed strategies
• Developing employees to the standards required to meet strategic objectives and establishing robust succession planning for all key positions
• Management of the department so as to ensure the set objectives are met;
• Management of the Distribution Channel Partners Loyalty (incentive) Programs.
• Implementation of Client Relationship Management best practices.  
• Monitor competitor activity and market trends and advise the company on opportunities/threats that are presented by such activities.

Education and Key Competencies and Skills Required;

• A Bachelor’s degree along with advanced technical and  managerial credentials 
• Sound knowledge of Medical Insurance business processes.
• Minimum of seven years of progressive experience in Medical Underwriting and Medical Claims Management.
• Excellent verbal and written communication skills
• Problem-solving, analytical and evaluative skills
• Ability to meet deadlines, to conduct and direct research into IT issues and products, and to take initiative in the development and completion of projects.