ICT Manager at Corporate Staffing

Responsibilities for the ICT Manager Job

• Develop and oversee, in conjunction with the Management team, the strategy development and implementation processes, and the annual operating plans and budgets of the Board
• Advise on the strategic direction of key electronic resources including websites and information databases.
• Ensure the Link for critical service is up and minimize down time by follow-up with service providers.
• Develop and implement the e-market that will see members transact on a fully functional online system from wherever they are.
• Liaise with different stakeholders to establish Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for the ICT systems vendors and to provide the required support.
• Lead new ICT projects from purchasing through full implementation, training and support and ensure standard through training and management to resolve gaps and weaknesses
• Format the ICT systems to produce tailor-made reports as per the management requirements.
• Advise on upgrading, modifying and/or replacing of computers and accessories and other IT materials as well as their maintenance.
• Act as technical and Communication Bridge between IT, finance, credit and other departments in the practical applications of information technology.
• Act as a frontline contact point for the organisation help Desk for IT related queries and complaints.
• Lead, motivate and develop the capability of the ICT team, to achieve agreed annual targets.
• Ensuring efficient flow of information to and from members and other stakeholders as and when required.
• Act as an advocate for organisation in all dealings with members and staff and present a professional image in all dealings with the public including appropriate dress standards, helpfulness and friendliness.
• Line management responsibility for staff in the ICT department including appraisals and staff development.
• Develop and maintain a risk register for the ICT department.
• Maintain a high standard of operational control including adherence to Risk Management and Compliance guidelines.

ICT Manager Job Qualifications

• A Bachelor’s degree in an IT related field with qualified professional IT certification, such as CISCO, ORACLE, CISA, CISM, and MCITP.
• At least 5 years’ working experience with 3 years’ carrying out IT related functions in a busy office.
• Interpersonal/formal communication (oral and written) skills, Leadership and Managerial skills
• Planning, organising skills/ quality orientation and Negotiation skills
• Good knowledge of administrative rules and regulations;
• Ability to organize and complete multiple tasks by establishing priorities.