Quality Assurance Officer I at Kenya Industrial Research and Development Institute (KIRDI)

Job Ref: KIRDI/HR/CS/02/17

The purpose of this job is to implement the Institute’s quality policy and the Quality Management System by supporting the Institute’s departments in preparing, documenting and implementing operation procedures and process in order to ensure efficient and effective operation of the Institute and quality service delivery to customers and other stakeholders

• Monitor the quality of the Institute’s products, services, processes and procedures against set internal and international standards through physical observation, review of records and documents, use of laboratory reports, interviews etc. in order to ensure delivery of quality services to customers and other stakeholders.
• Play part in the implementation and continuous review of the Institute’s quality management system processes and procedures through the involvement of all the Institute’s Department/
• Functional areas in order to ensure compliance with the requirements of Quality Policy.
• Assist in the documentation of the Institute’s Quality Management System Procedures and Processes by liaising with staff from all departments in order to ensure all the Institute’s operations are incorporated in the Quality Management System
• Identify and control critical institutional quality bottlenecks that may compromise efficient operation of established processes and procedures by carrying out regular quality surveillance audits in order to deter the occurrence of systems breakdown.
• Prepare monthly and Quarterly reports for the Chief Quality Assurance Officer on the performance of quality management system and any other needs through continuous monitoring and Improvement of the quality management system to make recommendations for improvement.
• Undertake follow up of customer’s complaints and complements on quality matters by registering the raised complaints/complements and ensuring they are addressed effectively in order to ensure the Institute’s services meet customer expectation
• Undertake follow ups of internal quality audits to ensure they are undertaken as planned in order to ensure the quality management system is efficient and effective.
• Monitor the Corrective Actions on quality matters by registering and carrying out follow up on all corrective actions raised in order to ensure compliance to set standards

Qualifications

• Bachelor’s Degree in Applied Sciences from a recognized Institution
• Certificate Course in Internal Quality Audit or Corporate Governance from a recognized institution
• 3 Years’ Experience in Quality Assurance/Project Management/Performance Management
• Computer Application Skills and statistical analysis skills
• Communication skills, Interpersonal skills, Organizational skills, Team building skills, Problem solving skills and conflict management skills
• Compliance with Chapter six of the constitution