Senior Hotel Manager at Corporate Staffing

Our client is a high end and exclusive hotel located in Mogadishu that provides hotel services to members of International NGOs, UN agencies, and major government consultancies. They seek to hire a highly experienced Senior Hotel Manager who will be tasked with developing and implementing hotel systems and operating procedures.

Industry: Hospitality
Location: Mogadishu, Somalia
Gross Salary: Competitive + Benefits

Responsibilities

• Overseeing the daily management of the facility and staff members working at a hotel and making sure all customers have a positive experience during their stay
• Developing and implementing operating systems in the hotel
• Managing budgets and financial plans as well as controlling expenditure;
• Maintaining statistical and financial records;
• Analyzing sales figures and devising marketing and revenue management strategies;
• Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors.
• Inspecting all departments for SOP implementation.
• Assessing and reviewing customer satisfaction and service recovery process.
• Support and work with all Head of Departments in all aspects of running the hotel
• Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.
• Recruiting the right staff, training and monitoring staff;
• planning work schedules for individuals and teams;
• Conduct regular operations team meeting with HoDs to discuss routine operational matters, sales targets and customers’ feedback.
• Responsible for the overall management of the operation of the hotel.
• Ensuring compliance with licensing laws, health and safety and other statutory regulations

Qualifications

• Degree in Business Management, Administration or related field
• A minimum of 7 years’ experience in a similar role
• Must have experience in setting up hotel systems and operating procedures
• Experience in hospitality industry is key
• Experience in overseeing budgets and resources
• Strong leadership skills and ability to manage teams