Mobile Support Officer at Co-operative Bank of Kenya

Reference Number: MSO/SSD/2018

Do you find yourself captivated by emerging technologies, always wanting to learn more and gain exposure in the ICT field?

Are you a strong contributor with an agile mindset and an eye for detail and quality where swift solutions and customer satisfaction are the priority?

If yes, then look no further; Co-operative Bank of Kenya, “The Kingdom Bank” is the ideal place for you, here, you will find growth opportunities at every step of your career.

This position within ICT – Card & E-Channels Unit will give you the opportunity to impact customer’s lives and also grow your career in IT.

You will have the chance to make highly valuable contributions as a member of the bigger ICT team, leveraging on technology to deliver best service, solutions and a memorable experience to our customers.

Reporting to the Head – Card & E- Channels, the role holder will be responsible for the day to day support/supervision and administrative management of the Mobile Banking systems.

The role holder will also be expected to cut learn and provide support for all other systems managed by the sub-unit.

Responsibilities

• Ensure that all systems used by the unit are properly managed and meet business needs as well as provide business reports at all times.
• Establish and maintain sound backup and recovery policies and procedures.
• Maintain the required system configuration and parameterization by ensuring that change control procedures are maintained as well as ensuring compliance to change process and sign-offs.
• Engage in software installation, upgrades and system enhancements in collaborations with vendors.
• Identify and fix technical problems associated with systems and system failure.
• Ensure monthly review of passwords changes and removal and whether there are any sharing of passwords and access.
• Ensure that policies, procedures and guidelines for information processing and outputs are well documented, details available and well understood.
• Evaluate and assessment of technical requirements for systems implementation or requiring implementation.
• Ensure that all risk management requirements within your remit are addressed and where necessary escalate through the available defined channels.
• Implement and maintain database security measures as well as applications tuning and performance monitoring.

Qualifications

• University Degree in Computer Science, Engineering or related field from a recognized University as well as a certification in any of the following areas; Linux/IBM administration.
• ITIL certification and experience in Omni Channels will be added advantage.
• Minimum of 5 years working experience with at least 3 years’ experience in administering and developing mobile applications.
• Good knowledge and understanding of mobile technologies and security as well as clear understanding of Devops, agile principles and SDLC.
• Very strong analytical, presentation & problem-solving skills with the ability to work confidently on high priority problems and present technical ideas in a user-friendly language.
• Detailed technical knowledge in IT, cards & plastics, e-banking and understand current trends.