Digital Channels Manager - Mobile & Internet Channels at KCB Bank Kenya

Brief Description

The primary role of the Digital Channels Manager is to lead and coordinate the banks mobile and other emerging channels initiatives. The manager must demonstrate a strong understanding of and high regard for the Digital channels – mobile and other emerging channels – as a business delivery channel for the Bank's corporate and retail customers as well as for online merchant services. The position requires someone with experience and expertise in mobile and internet based financial systems technologies as well as SMS and USSD connectivity. The person should have a good grasp of emerging channel technologies and applications and convergence of mobile and internet channels.

Detailed Description

KEY RESPONSIBILITIES:

• Provide technical support for existing mobile and implementation of related projects.
• Keep track of user issues and oversee their prompt resolution.
• Following established change management practices by ensuring that they are well tested and are rolled out in a manner that adheres to established business processes.
• Continuously analyze user requirements to develop and provide solutions
• Routine system administration and management
• Maintain up to date system and user documentation
• Ensure compliance of SLAs by system vendors.
• Develop real time online reports and monitoring tools to be able to track internet / mobile banking and internet acquiring system uptime and performance.
• Continual Service Improvement by recommending and implementing upgrades or changes to the mobile & internet solutions for increased performance, security or business benefits.
• Develop subject matter expert knowledge of Mobile, eCommerce and other payment banking technologies.
• Develop Business Continuity plans for both mobile channel solutions.
• Support Channel space with Network connectivity design

Job Requirements

For the above position, the successful applicant have the following minimum requirements:

• A Bachelor's degree in IT related field.
• Professional IT qualifications in one or more of the following: ITIL, Linux, Prince2, programming, DB Administration.
• A minimum of 4 years' experience in a relevant IT field; including at least 3 years’ experience in support of Mobile, Internet and agency banking technologies.
• Knowledge of IT Banking Systems Implementation & Capabilities.
• Knowledge of Database management systems , solutions and administration.
• Knowledge of networking technologies and solutions will be an added advantage