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  • Posted: Apr 18, 2018
    Deadline: Apr 24, 2018
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    Corporate Staffing Services is a leading recruitment agency in Kenya providing complete recruitment services. In the last ten years we have been partners to local and foreign businesses looking to hire Kenyan professionals. We have recruited for diverse clients in different sectors and industries.
    Read more about this company

     

    Concierge - Hospitality

    Our client is fast becoming a lead in luxury living. They currently operate luxury serviced apartments and they seek to hire a highly professional and customer service oriented concierge who will create an excellent guest experience.

    Responsibilities

    • Welcome customers upon entrance and confirm reservations
    • Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements
    • Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
    • Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
    • Assist in arranging events, excursions, transportation etc. upon request from hotel residents
    • Answer the phone and make reservations, take and distribute messages or mail and redirect calls
    • Respond to complaints and find the appropriate solution
    • Assist in carrying customer’s luggage when needed.

    Job Qualifications

    • Diploma in hotel management or relevant field
    • Proven experience as concierge; experience in customer service or relevant role is an advantage
    • Excellent communication skills
    • Polite and confident with a great deal of patience
    • Ability in multitasking and time-management
    • Ability to work independently
    • Good interpersonal skills.
    • Male candidates are encouraged to apply.

    Method of Application

    If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job position on the email subject to vacancies@corporatestaffing.co.ke before 24th April 2018.

    Kindly indicate current/last salary on your CV

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