Guest relations officer - Hospitality at Corporate Staffing

Our client is fast becoming a lead in luxury living. They currently operate luxury serviced apartments and they seek to hire a guest relations officer who will provide high quality service to our guests and go the extra mile to make sure guests are satisfied.

Responsibilities

• Welcoming guests in a friendly and professional way
• Addressing and escalating customer complaints
• Attend to special guests (e.g. VIPs) and answer their inquiries
• Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
• Provide information about amenities, area and venues and promote services
• Anticipate guest needs and build rapport with customers
• Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
• Address customer complaints and escalate to management when needed
• Providing information about facilities, programs and other services
• Ensure compliance with health and quality standards

Job Qualifications

• Degree in hotel management or relevant field
• Proven experience as a Guest Relations Officer
• Excellent Communication skills
• Good Customer service skills
• Excellent organizational and time-management skills
• Ability to interact with high level individual personalities
• Proficient knowledge of Microsoft applications