Property Hub Manager at Co-operative Bank of Kenya

Are you looking for an employer who promotes individual excellence and mutual respect in a team-driven culture with a key focus on social empowerment? The Co-operative Bank of Kenya, “The Kingdom Bank” is the place for those looking to new horizons. 

We are looking for experienced professionals with good interpersonal skills, highly organized with follow up and top-notch reporting skills. To succeed in this role, you ought to be passionate, and have deep understanding of commercial real estate industry and marketing, be attentive to detail, and be a creative, marketing oriented individual with excellent communication skills.

Reporting to the Head – Mortgage Finance, the Property Hub Manager will be responsible for property sales and mortgage origination. He/she will ensure conversion of short-term projects loan to long-term mortgage loan by planning, coordinating and monitoring of the virtual and physical property hub objectives including solutions and services provided to end user mortgage customers.

The Role

• Ensure conversion of projects to end user mortgages and be responsible for property sales and mortgage origination
• Close sales through coordinating buyer- seller meetings, showing properties, relaying offers, suggesting alterations to offers and writing of contracts.
• Implement Property hub sales programs by developing field sales action plans and increase the numbers of developers/vendors/partners within the Property Hub
• Negotiate property prices through discount agreements with developers and partners, make recommendations/improvements that will increase sales and income from property hub and encourage the use of accounts to drive long-term deposits in the various prospective customers.
• Maintain and develop meaningful relationship with Real Estate developers/external stakeholders and drive partnership with estate agents, rent aggregators, hardware stores, compliance authorities and real estate professional bodies.
• Liaise with Marketing Department in organizing sales events, forums/buyer activities aimed at increasing sales.
• Guide /Co-ordinate opinion surveys on the real estate market as requested and manage the online portal with updated properties and requests.
• Maintain in-depth knowledge of market conditions and periodical bulletin to help manage the customer and bank expectation.
• Manage and conduct site visits with clients to ensure a good customer experience. 
• Promote and show properties to prospective tenants and ensure the property hub services supports the overall corporate objective of the bank.
• Develop and prepare management reports pertaining to the key property hub activities and ensure regular updates of data/information on virtual and physical property hubs.

Qualifications, Skills & Attributes

The successful jobholder will be required to possess the following qualifications: -

• A Bachelor’s degree in Built Environment or Marketing from a recognized university.
• Minimum 7 years of experience, in marketing and most preferably real estate with exposure in organization and participation in property sales events.
• Understanding of marketing and customer service principles coupled with knowledge on financial and accounting principles.
• Excellent interpersonal and communication skills – friendly, diplomatic and assertive when required.
• Exceptional organizational and multi-tasking skills.
• Pro-active in problem solving coupled with the ability to work under own initiative.
• Good attention to detail, an ability to see the bigger picture and a head for figures, margins, budgets, and revenue