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The Co-operative Bank of Kenya Limited is incorporated in Kenya under the Company Act and is also licensed to do the business of banking under the Banking Act. The Bank was initially registered under the Co-operative Societies Act at the point of founding in 1965. This status was retained up to and until June 27th 2008 when the Bank's Special General Meeting...
Job reference number CEM/RBB/2018
Are you looking for an employer who promotes individual excellence and mutual respect in a team-driven culture with a key focus on social empowerment? The Co-operative Bank of Kenya, “The Kingdom bank” is the place for those looking to new horizons.
You are widely experienced in Customer Service and you have consistently taken leadership of the customer experience and service function and delivered exceptional results. You quickly implement profitable strategies to not only grow customer base but also ring-fence and ensure retention of existing ones. You are driven by results and passionate about service excellence. ‘The customer’ is central to all your decision making. You quickly think of ways to not only track customer experience but also devise new initiatives and engagements that ensure customer’s needs are exceeded at all times. You are a people person, you think on your feet and stay on top of key assignments and deliverables.
Reporting to the Head – Customer Experience, the role holder will be responsible for assisting the head of customer service in driving the Bank’s Customer Experience Strategy for increased wallet share, repeat business and customer retention. The role holder will also be required to ensure continued improvement and implementation of customer experience and service policy at all levels as well as ensure that quality customer experience and service standards are maintained at all customer touch points within the bank.
The Role
Specifically, the successful jobholder will be required to:
Skills, Competencies and Experience
The successful candidate will be required to have the following skills and competencies:
If you are confident that you fit the role and person profile and you are keen to add value to your career then please forward your application letter enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the job reference number by 21st May, 2018.
We are an equal opportunity employer.
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