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Corporate Staffing Services - We are a leading recruitment agency in Kenya partnering with local and foreign businesses looking to hire top Kenyan professionals.
Our client is an insurance provider and they are looking to hire a young vibrant, a problem solver and result oriented individual to fill the position of an Account executive.
- Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
- Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
- Review insurance policy terms in order to determine whether a particular loss is covered by insurance.
- Record all conversations with clients with details of inquiries or complaints and action steps that were taken.
- Discuss with customers on telephone and provide information on the company’s products and services.
- Call up customers who had previously called to complain to know if their challenges have been resolved and to ensure that they are now satisfied.
- Assist in soliciting sales of new products and policies.
- Receive visiting customers and provide them with necessary assistance.
- Maintain strong clientele relationship with customers.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Recommend improvements in products and services
- Refer unresolved customer grievances to designated departments for further investigation.
- A business related degree
- Should have basic insurance background
- Should have good customer service skills
- Should be able to work under pressure
- Should be between the age of 26-30yrs
- Self – motivated, Confident and outgoing personality
- A Team player with good interpersonal and communication skills
- Excellent networking and prospecting skills
- Ability to multi-task and get things done to completion
- Ladies are encouraged to apply
Method of Application
If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject to firstname.lastname@example.org before 19th June 2018.
Kindly indicate current/last salary on your CV.