Product Sales Manager at Co-operative Bank of Kenya

Reference number PSM/CIB/2018

We are looking for a brilliant, dynamic and self-driven professional with a wide degree of creativity, latitude and an edge for product innovation and enhancement. Are you passionate about delivering outstanding customer experience?

Are you innovative and creative in how you reach out and build relationships? Are you sales driven and passionate about business development? If this sounds like you then look no further; Co-operative Bank of Kenya, “The Kingdom Bank” is the ideal place for you, here, it can only get more exciting for you; as you get to stretch yourself to new horizons, with opportunities at every step of your career!

Reporting to the Head – Mortgage Finance, the role holder will be responsible for growing mortgage asset book by offering the customer relationship managers support in identifying opportunities and various avenues to boost mortgage business.

The role holder will also be required to create solutions from existing ideas and help penetrate products with a view to satisfy customer needs.

Job Responsibilities

• Develop the core positioning and measuring for mortgage product and review existing products in line with emerging customer needs.
• Establish and develop strategic partnerships with various players in real estate industry value chain.
• Monitor performance of mortgage portfolio across the assigned business originating units as well as prepare various product management reports for decision making.
• Provide high level of service to customers both internally and externally through prompt feedback within agreed turnaround time and closure of issues related to mortgage product from the business originating units.
• Organize and participate in property open days, expos, corporate scheme clinics, activations and branch visits
• Train the sales force across the branch network and offer technical support in appraisal of mortgage related applications.
• Support business originating units achieve and exceed set mortgage portfolio growth and product profitability targets.
• Maintain professional and technical knowledge by attending and contributing to training programmes, educational workshops, corporate social responsibility events, team building and any other duties as assigned.

Qualifications

• A Bachelor’s Degree in marketing or any other business related field from a recognized University with at least three years working experience as Mortgage Sales Manager in a financial institution.
• Professional qualifications will be an added advantage.
• Proven knowledge in all mortgage products and related business aspects is an added advantage.
• Proactive, assertive and highly adaptable to change with strong analytical skills and customer centric mindset.
• Personal organization and thoroughness coupled with the ability to work under minimum supervision with good Judgment skills.
• Ability to analyze data, information and situations for effective work performance with excellent attention to details and quality output.