Service Center Manager at Alibhai Shariff & Sons LTD

Job description

About the role

Alibhai Shariff & Sons LTD is looking for a Service Center Manager within the Technical Service Operations Department. The holder of this position reports to the Directors and Brand Managers/Team Leaders but also engages other department heads as and when need arise. The Center manager is responsible for the overall smooth running of the Service Center.

Responsibilities:

• He/she is expected to ensure delivery of high quality services, as well as client safety.
• He/she assists the Brand Manager/Team Leader with budget management to make sure they are all consistent with organizational goals and objectives.
• He/she will also provide leadership and manage support staff for the Center.
• He/she will also provide professional services – if his/her profile is Technical/Mechanical - that complement the Service provider’s role of delivering services at the allocated center or any other center as the need arises.
• To conduct weekly checking of essential equipment, promptly inform the Team Leader of their current status, and following up repairs or maintenance as required.
• To maintain high standards of safety & control measures.
• To ensure instruments are appropriately handled and stored in compliance with safety & control protocols.
• To order supplies in good time to avoid shortage.
• To support clients through the provision of vocal local techniques during procedures.
• To attend trainings and supervision as required.
• To promote and ensure proper use of the Client Information Database.
• To support new team members in their induction & orientation and assist with training as required.
• Continually assess all areas of the service provided to clients to ensure continued financial viability and take tough decisions where services are deemed non-viable. ·
• Increasing productivity and product margin.
• Continually review the efficiency of the centre, especially with regards to the core services.
• Monitor income and expenditure, seeking support from Finance as required, and take appropriate action to ensure financial KPIs are met.
• Optimize capacity within the centre by efficiently managing human resources; continually reviewing the effectiveness of systems and working practices; and maintaining an effective client flow to minimize client wait times.

Requirements:

• Bachelor Degree in Mechanical/Technical Engineering or Business Administration or any other related field.
• Significant operational, hands on management including team management gained within a customer focused service industry·
• IT literacy: confident using MS Suite
• Team leadership skills: effective delegation, supervision, coaching and motivation
• Communication skills: to convey message clearly and concisely, in a manner appropriate to the target audience both in writing and verbally ·
• Financial skills: understand and use financial information such as balance sheets and profit and loss accounts to inform business decision making.
• Technical education and 5 years Operational experience in an organization in the Technical/Mechanical industry is an added advantage