Head of Department - Regional Sales & Operations at Safaricom Kenya

We are pleased to announce the following vacancy within the Regional Sales and Operations Division.   In keeping with our current business needs, we are looking for a person who meets the criteria indicated below

Brief Description

Reporting to the Director – Regional Sales and Operations, the role holder will be responsible for the P&L, topline and bottom-line growth for the business operations in the coast region through superior commercial acumen and excellence in execution.

The role will provide leadership to a cross functional team cutting across Consumer, Marketing, Technology, Enterprise, and Retail functions and deliver regional business goals of Net Promoter Score(NPS) (Dealer/Enterprise/Retail/Consumer/Network), Revenues, Market Share, Profit, Customer service, Network distribution and strong People leadership

Job Responsibilities

• Responsible for achieving the consumer-commercial target of Net Promoter Score, Gross Revenue, Net Revenue, EBITDA Cash Flow & growth in subscriber gross adds,
• Design and execute the business unit strategy &drive the performance of Safaricom Brand in the market
• Drive strategic partnerships and collaboration with internal cross functional leadership, external vendors and channel partners
• Develop innovative market development opportunities
• Lead and drive consistent market execution strategies and initiatives enabling excellence in operations across the region embedding the Sales Excellence Execution Daily execution standards
• Drive and champion all digital transformation strategies and initiatives in the region including the adoption of the Sales Force Automation initiative
• Support the enterprise ‘go to market’ channel structure at the region
• Play a leadership role in the Safaricom Foundation initiatives in the region
• Lead in the delivery of ‘Best Network for You’ customer promise for the Region
• Lead the team in creating and sustaining a work environment driven by an enabling coaching culture.
• Build and develop high performance teams and drive superior performance standards

Requirements

• Degree in Sales & Marketing or a business management discipline
• Experience in a large organization heading an Sales Business Unit/ Profit center
• Excellent general management & commercial capability
• Experience in a range of group functions, including sales, marketing, brand management, financial management; network operations
• Strong customer focus with a proven track record in meeting revenue targets
• Strong intellectual, strategic, and analytical ability to work cross-functionally with a collaborative style.
• Excellent people management, with demonstrated ability to hire the best people, coach, motivate and grow high performing teams.
• Strong experience in building business relationships, negotiating contracts and closing deals with different stakeholders.