Tiko System Coordinator at Triggerise

Job description

Want to use your skills to make a difference in the health and wealth in your community?

Do you thrive in a fast-paced, constantly changing and evolving work environment? Are you excited by challenge and comfortable managing teams of implementers? Are you tech savvy and using smart phones, laptops, and tablets is second nature to you? The top line definition of this role is growing the Triggerise ecosystem footprint across Kenya by motivating and managing implementers in over 40 counties. Triggerise Kenya is growing rapidly and expanding to new counties each quarter. If this describes you and your interested read on and consider applying for the Tiko System Coordinator (TSC) position.

Profile & Responsibilities

The TSC is directly responsible for managing growth in Kenya. This means delivering on the execution of field operations and processes necessary to foster Tiko System ecosystem growth and innovation in over 40 counties. The TSC manages from 5-10 Area Tiko System Managers (ATSMs) who manage and coordinate the TikoSystem actors in their geographic area. The TSC is:

• Committed to the mission, vision, and theory of change of Triggerise
• Technically savvy, a proficient mobile, messaging, and application user
• Experienced in managing teams of field operations and implementation to excel at national level objectives and outcomes
• Dedicated to data driven decision making for improved outcomes
• Able to build capacity of team and business partners
• Knowledgeable in small business and has entrepreneurial spirit
• Expert at networking, connecting, recruiting, and supporting various actors in the business community
• Proficient in written and spoken Kiswahili and English
• Able to travel domestically and internationally for trainings in collaboration with global teams

The TSC role is dedicated full time towards the responsibilities listed above and will be based in central proximity to their assigned areas. She/he will report directly to the Triggerise Kenya Country Lead. The TSC will be responsible for contributing to Triggerise’s country strategic goals. This is a contract position and will be assessed on overall success within the TikoSystem and specifically to the following deliverables:

TSC Activities

• Manage Area Tiko System Managers (ATSMs): Recruit, induct, and retain, verify quality of communication to maintain 1,000 active Tiko Pro Agents per month per ATSM. Facilitate monthly impact and innovation meetings.
• Stockists, Retailers, and Pharmacies: Verification of ATSMs’ recruitment and induction processes of targeted TikoSystem Actors to ensure retention (2 Stockists and 10 Retailers & 2 Pharmacies) per area.
• Clinics: Work closely with ITH Project Manager on recruiting, inducting and retaining partner clinics providing services on successfully implementing TSAFE and Tiko Explore. Implement control and verification guidelines.
• Troubleshoot system issues: Identify challenges and issues different actors have with TikoSystem. Identify malpractice issues and quickly report them to Country Lead and TikoSystem Data Analyst (TSDA). Use Dashboards and data analysis to monitor progress of staff and area KPIs.
• Identifying and on-boarding new partnerships: Support the Country Lead and ITH Project Manager to identify new partners that add value and synergies to the TikoSystem. Effectively induct any new partnerships into the TikoSystem to ensure smooth operations and geographic growth of the TikoSystem.
• Impact and Innovation Meetings: Facilitate monthly meetings either in person or via skype with teams at county level to understand and contribute to innovation that leads to success on national strategic goals.