Principal Officer Network Distribution & Operations at Safaricom Kenya

Job Description

Role purpose:

Reporting to the Senior Manager - Distribution & Customer Fulfillment, the position holder will manage the Company’s Revenue Stream to meet company objectives by ensuring timely planning, processing and delivery of stock transfers, ensuring stock availability (nil out of stocks) across the distribution network, planning user training to ensure effective use of ERP systems, pursuing customer delight and reporting of Key Performance Indicators as per the supply chain metrics.

Key accountability and decision ownership:

• Planning for stock transfers across all network distribution centers and ensure 100% stock availability (nil stock-outs)
• Manage load and route plans for retail and dealer transfer orders to optimize on delivery cost and resource utilization
• Carry out mini-store stock reconciliations to mitigate stock loss during transit, manage obsolescence and stock ageing
• Analyze monthly distribution costs against orders delivered, process payments and provide key cost statistics to support decision making by senior management
• Plan and carry out perpetual performance evaluations for dealer managed stores and identify opportunities for improvement
• Plan and train mini-store management staff on order processing, inventory, risk management and customer service to achieve set customer satisfaction levels
• Plan, develop and implement new mini-stores in consultation with regional stakeholders to boost product availability in the market and reduce order to cash cycle
• Initiate, develop, review and maintain sustainable stock transfer policies and standard operating procedures for compliant operations
• Collate data, analyse and generate accurate reports in accordance with the Supply Chain metrics.

Qualifications

Job Requirements

• Degree in a business discipline
• 5 years working experience in a stock management environment, of which 3 years should be in Supervisory Role in a Distribution & Customer Fulfillment Environment
• Knowledge / Certification in supply chain professional course will be an added advantage
• Excellent knowledge of Safaricom products and services
• Excellent knowledge of Distribution & Customer Fulfillment and procedures
• Excellent written and verbal communication skills (articulate) coupled with good listening and critical reasoning skills
• Proactive, confident, energetic and able to work under pressure with a positive attitude and use good organization skills
• Mentoring/coaching skills/experience
• Excellent interpersonal skills
• Good decision making skills
• Good communication and presentation (oral and written) skills
• Experience in telecom, financial services or similar industries
• Analytics experience in one or more of these areas: End to end Reconciliation and trending of outcomes, Inventory Management, Sales Planning and forecasting, Post events and launch Impacts analysis, customer care resolution and tracking, etc.