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  • Posted: Feb 11, 2019
    Deadline: Not specified
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    Dell Inc. was an American privately owned multinational computer technology company based in Round Rock, Texas, United States, that developed, sold, repaired, and supported computers and related products and services.
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    Optimize Technical Account Manager-Support & Deployment Services

    Key Responsibilities

    • Act as Trusted Advisor for customer technical needs and best practices
    • Complete monthly technical and performance analysis for each assigned account and review each analysis with the client and account team
    • Advise on operating and maintaining efficient SC Storage and Unity systems to help design and run Storage environment
    • Proactively provide guidance on operational efficiencies to maximize ROI
    • Align Storage environment with customer requirements and business needs
    • Provide proactive analysis of support call history to identify trends and patterns
    • Proactively analyze capacity and performance metrics to help ensure continuous performance and operational efficiency
    • Advise on solutions and best practices for meeting capacity and performance requirements
    • Proactively review log entries with the client and communicate findings to address potential issues
    • Provide best practice recommendations for system configuration and optimization
    • Visit customer’s site as required

    Essential Requirements

    • Bachelor’s degree or a minimum of 8+ years’ experience with Enterprise environments
    • Technical certifications (MCSE, CCNA, Server+, etc.)
    • Language and communication skills (English fluent)

    Desirable Requirements

    • ITIL Certification
    • Additional Language skills (Arabic, Swahili)

    Benefits
    We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.
    If you’re a champion of outstanding technical support with a passion for proactive problem solving, this is your opportunity to develop with Dell.

    Closing date: 15st of February 2020

    Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.

    Method of Application

    Interested and qualified? Go to Dell on jobs.dell.com to apply

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