Officer - Monitoring Applications at I&M Bank

Monitoring of ICT services, channels and transaction uptimes. Lodge and report the service issues/ transaction failures. The Monitoring will happen in 3 shifts to manage 24/7 monitoring.

The job holder will report to Assistant Manager Monitoring Applications/ Channels/EOD_BOD/BCP_DR and will be responsible for Monitoring of;

• ICT applications (Core Banking, Swift, Document Management System, Express Clear Cheque Truncation System)
• Alternate Banking Channels (Cards, ATMS, I click,)
• End of Day and Beginning of Day procedures
• BCP and coordinating DR testing
• Monitoring of Bulk Mpesa Transactions
• Monitoring and funding of the Bulk Mpesa account/s.

Responsibilities

ICT Applications: (In 3 shifts)

• 24X7 monitoring of ICT applications, channels and transactions to ensure all applications are up and running all the time.
• Ensure all issues/incidents are timely reported, tracked and escalated till closure
• Liaising with the respective Heads of applications, Channels to resolve issues/downtimes.
• Prepare periodic reports on the Service/Channel/Transaction uptimes/failure rates.
• Ensure ICT services uptime with close follow-up with concerned officials.
• Ensure all documentation for the department are filed and stored for reference
• Adhere to Bank’s policies and procedures in discharge of the duties.

End of Day (EOD) and Beginning of Day (BOD)

• Monitor of both the EOD and BOD processes with a view to pro-actively manage any issues arising.

Monitoring of Business Continuity and Testing of Disaster Recovery Site

• Monitoring the testing’s at the EOC
• Provide Periodic reports on the tests conducted and results

Monitoring of and Funding of Bulk Mpesa Transacions

• 24/7 Monitoring of Bulk Mpesa Transactions
• Prompt funding of Bulk Mpesa Transactions.

Qualifications

• Bachelor’s or Master’s degree (Degree in Information Science or Technology will be an advantage)
• A minimum of 5 years of relevant experience in managing Enterprise Systems in mid-sized or big organization.
• Management of 24 by 7 large scale data centers
• ITIL Service Manager Certification