Debt Collector at Meru County Public Service Board

Reporting to the Risk Manager, the Debt Collector shall be responsible for reaching out to customers to collect payment for overdue loans, or other payments.

Responsibilities

• Tracking down customers who owe money from overdue loans and negotiate payment;
• Reviewing accounts that are behind on their payments to determine appropriate action;
• Contacting customers to collect overdue payments;
• Liaising with marketing and operation teams to resolve customer queries/complaints;
• Attending to customer enquiries;
• Discussing options available to customers who are facing pending court action/CRB listing in order to come to mutually acceptable arrangements which prevent further litigation action;
• Any other duties as assigned by the immediate supervisor.

Qualifications

The ideal candidate must possess the following qualifications and competencies:-

• Diploma in a Business-related field from a recognized institution;
• Minimum of 2 years’ relevant work experience;
• Meets the requirements of Chapter Six of the Kenyan Constitution