Quality Inspector at CFAO Motors Kenya limited (Formerly Toyota Kenya)

Division: Engineering

Department: Process

Section / Unit: N/A

Reports to: Process & Quality Engineer

Work station: Head Office

Direct Reports: N/A

Indirect Reports: N/A

JOB PURPOSE: This position is responsible for quality inspection of all bodies, conversions and local components and accessories to be used in new vehicles

MAIN RESPONSIBILITIES OF THE JOB

Managerial Responsibilities

• Monitor quality performance of all body builders and local component suppliers.

Operational Responsibilities

• Inspect and check quality of buses and trucks during and after fabrication in accordance to manufacturer, NTSA and KEBS guidelines
• Supervise body building to ensure the shortest lead times are taken in order to improve customer satisfaction on service delivery.
• Carry out a monthly evaluation and grading of existing body builders to keep them on check.
• Develop weekly status reports for various units at body building to assist manage the delivery times as well as performance.
• Resolve customer complaints on body related issues to enhance customer satisfaction and retention.
• Support manufacturing capability improvement at the body builders.
• Inspect and check quality of local components and accessories.
• Maintain data base of quality performance of all body builders and local component suppliers.

KNOWLEDGE, SKILLS AND EXPERIENCE

• Minimum level of academic and professional qualification required to perform effectively in the role
• A minimum of Degree in Automobile, Mechanical Engineering or related field from a recognized institution.
• Auto CAD certification
• Minimum level of experience required to perform effectively in the role
• 1 years of relevant experience from a recognized organization.

WORKING RELATIONSHIPS

Internal customers

• General Manager
• Sales Managers
• Aftersales Managers
• Sales Team
• Aftersales Team
• Logistics Team

External Customers

• Customers
• Dealers
• Body Builders
• NTSA inspectorate
• Service providers (Airband, K & N, G4S and Infama)
• Special Product developers (Pipeman)
• KEBS
• Manufacturers

COMPETENCIES

Technical

• Computer Literacy
• Automotive Technical knowledge
• Toyota facility guidelines & management
• Knowledge on the current telematics as provided in the market

Functional

• Report writing skills
• Presentation skills
• Communication skills

Behavioral

• Innovation – Ability to come up with new and better ways of working to improve efficiency and effectiveness
• Time management – Ability to use time effectively and efficiently
• Interpersonal skills – Ability to build rapport and constructive and effective relationships with colleagues and customers
• Customer focus – Establishes and maintains effective relationship with both internal and external customers, to gain their trust and respect
• Ethics and values – Adheres to an appropriate and effective set of core values and beliefs, and in alignment with the Toyota Kenya Limited values
• Integrity and trust – Trusted individuals who can present the unvarnished truth in an appropriate and helpful manner, keeps confidence, admits mistakes, doesn’t misrepresent themselves for personal gain

Please indicate Quality Inspector as the header of your email.