IT Technical Analyst & Admin at Balteum Consultants

Responsibilities

• Understand business needs and prepare IT strategy & roadmap
• Regular leadership communications / presentations on IT initiatives
• Take the lead in bringing new technologies to solve functional challenges
• Manage IT Programs following PMO Tollgate process.
• Own end to end IT Program Execution including scoping, functional requirements, project budget estimates, vendor selection, resource management, risk management and transition to support team
• Provide IT leadership in management enterprise applications support majorly focusing on Oracle-EPR
• Responsible for computer security and data integrity of the systems, safeguarding them from fraud and any kind of intrusion.
• Design and implement information security procedures based on best practice covering information system applications and infrastructure.
• Administer hardware replacement and upgrade programs for all workstations, fax machines, servers, printers, scanners, photocopiers, and any other digital equipment as applicable.
• Maintain email groups and ensure they are all up to date, employees logon IDs, accounts, and password management. Help new and current employees in creating IT and communication-related requests and conduct routine system audits.
• Ensure employees have the proper access to corporate systems and business roles as required to enable them to conduct their work duties in an efficient manner.
• Coordinate contracting of vendors for IT services and liaises with them in matters regarding IT services provided.
• Responsible for safe custody of all ICT software’s, hardware accessories.
• Review the implementation of business continuity plans, disaster recovery plans and emergency response.
• Monitor changes or advancements in technology to discover ways the organisation can gain competitive advantage.
• Ensure company policies, standards and IP controls are maintained by performing and completing all required compliance requirements for the application. (Acceptable use, information security, etc.).
• Ensure performance and conduct complex troubleshooting.

Qualifications

• A Bachelor’s Degree in Computer Science or Information Technology or related field from a recognized University.
• 4+ years of experience in IT support teams providing support for IT applications, Windows server or infrastructure related technologies and use of oracle system.
• Oracle certified a must
• Professional qualification in ICT: MCSE, IMIS, CCNA or related qualification.
• Membership to a Professional body.
• Experience in ERP systems implementation & Application support
• Experience in working in a cross-functional matrix environment

Preferred Competencies

• Demonstrated business acumen – able to create strategy and actions that impact business success.
• Ability to be forward thinking and use technology and other modern tools to drive decision making and implementation.
• Professionalism and integrity.
• Risk awareness and focus – demonstrate understanding of risk management practices, standards and regulatory requirements.
• Ability to lead, influence and drive change initiatives in support of business strategies.
• Strong analytic skills.
• Good communication and coordination skills.

Preferred Skills & Certification

• Good ITSM processes understanding (Incident & Change Management) with strong analytic skills with ITIL framework.
• Experience on installations, upgrades and migrations on IaaS, PaaS, SaaS, and/or windows (on premise) application platforms.
• Experienced in master data domains
• ITIL Foundations v3 certified
• Batch processing and automation
• Control Point and/or Content Manager Administration
• Informatica Administration
• Experience in code development preferably C#, .Net)
• PowerShell scripting
• Programming Languages (e.g. .NET and Java)
• SQL Language
• JAVA scripting/JQuery
• DevOps methodology
• Master Data Management tool