Manager - Employee Engagement at Kenya Revenue Authority (KRA)

Job Details

The Manager, Employee Engagement, is tasked with responsibility for developing strategies to improve staff engagement through facilitation of creation of a positive workplace environment.

Key responsibilities:

• Developing and executing engagement and HR internal communication strategies and plans to promote employee engagement and communication
• Developing and disseminating internal communication material relating to Human Resources Proposing and ensuring implementation of events to support employee engagement and communication
• Monitoring and evaluating employee engagement programs
• Leading and actively participating in the designing of employee satisfaction surveys with a bias to engagement
• Supporting the development of initiatives and recommendations for implementation by departments based on engagement survey results
• Managing the follow-up of departmental heads’ action plans relating to employee engagement to ensure planned improvements remain relevant
• Leading the Authority’s onboarding program
• Identifying and addressing issues related to employee engagement as well as maintaining positive employee relation climate by responding to employees’ concerns, addressing issues proactively and advising regarding organisation policies
• Participating in the development and overseeing of the sectional budget and proposals
• Preparation of sectional reports on employee engagement metrics
• Advising the HR leadership on issues that significantly impact employee engagement
• Developing and executing engagement and HR internal communication strategies and plans to promote employee engagement and communication

Academic and Professional qualifications

• Bachelors Degree in Human Resource Management or Industrial Psychology.
• Higher Diploma in Human Resource Management
• Membership to Institute of Human Resource Management.

Relevant work experience required

Atleast seven (7) years’ overall work experience, three (3) years of which should have been at Supervisory level in a Human Resource function.

Skills required

• Effective interpersonal and communication skills
• Solid knowledge of Labour Laws.
• Ability to effectively navigate and manage change.
• Strong persuasion and negotiation skills
• Ability to engage internal and external stakeholders/customers.
• Strong analytical, good judgement and problem solving abilities in order to regularly resolve conflicts.
• Interpersonal skills
• Knowledge in Industrial Relations.