Infrastructure Lead / Director - East Africa at Turner & Townsend

Key Accountabilities

• Responsible for developing and building the East Africa (Kenya, Uganda, Tanzania, Ethiopia and Rwanda) infrastructure consulting business for Turner & Townsend, from the current low base to an annual turnover of $3.0+ million by 2022
• Responsible for management of staffing, including staff recruitment and retention in the East Africa infrastructure business
• Build trust with clients, industry partners and colleagues and maintain our “One Business” ethos
• Secure business development opportunities with existing and new clients and ensure risks are effectively managed and commercial returns maximized
• Actively engage in and be responsible for the delivery of project and ensure quality of delivery of the services provided

Key objectives of this role

• Increase market share and influence within the major projects and programs in East Africa
• Create a consistent and profitable business stream
• Set ambitious yet achievable targets for the business and drive continued growth within target markets
• Develop a position for Tuner & Townsend as a business leader within this market place
• Guide and lead your internal team offering a strong point of focus for the business
• Develop the respect of the team through track record and natural leadership qualities

Influence and impact

• Through gravitas and experience be able to influence clients’ decision making at the highest level
• With natural intelligence and a strategic mind provide focused solutions
• Use one’s ability and contacts to access key decision makers within client organisations, regulatory bodies and government
• Build and manage an active network through professional bodies and other industry groups

Minimum and Preferred Requirements:

• +8 years of relevant experience
• Recognised university degree and a relevant Masters’ Degree would be preferable
• Membership in relevant professional organisations
• Professional Registration
• Ability to develop strong relationships with existing and new clients and cross-functional team members
• Experience of working within East Africa is preferred
• Experience of managing a business and building a team is preferred

Specific role and functions

• Develop a business plan with clear accountability and targets
• Continually review and update the business plan and take corrective action
• Manage the operation within the approved budget
• Build personal relationships with decision makers and manage new and existing client relationships in growing revenue streams
• Attend relevant networking events and promotional opportunities
• Act as the key, day to day client interface, ensuring that client objectives are met through the delivery of a value added services
• Work with senior management to prepare bids for new work
• Convert opportunities through management of the bid process
• Assess financial performance of ongoing jobs and improve efficiencies
• Perform the role of the Commission Manager, taking overall responsibility for end to end service delivery of all commissions
• Provide regular updates regarding the status of projects/initiatives, and where appropriate, highlight issues of concern and conflict
• Ensure the development of priority plans including risk mitigation, performance measurements, management controls and critical success factors
• Identify and act upon opportunities to improve procedures, templates, products and the services provided to clients
• Manage Quality Assurance process
• Take responsibility for building the team required to deliver the services
• Attract and interview candidates to join Turner & Townsend through your demeanor, your positive attitude and your ability to promote Turner & Townsend
• Develop and deliver internal training strategy and appraisals
• Coach and mentor staff, assisting them to achieve professional designations
• Conduct effective quarterly development reviews with Directors and other employees reporting to you
• Conduct annual appraisal for those reporting to you
• Provide input for salary reviews and bonuses for those reporting to you
• Focus on your own professional development throughout your career at Turner & Townsend
• Keep current in your specialty fields by engaging in professional practice, participating in continuing education courses, reading technical literature, and attending professional meetings and seminars
• Focus your attention on actively deepening your knowledge of the industries that your clients work within
• Attend client meetings and have a full appreciation of the industry sector, converse in the industry language and instil client confidence that your in-depth knowledge enables you to best deliver a value added service