Area Manager - Alarm Response at G4S

Job Introduction:

Reporting to the National Operations Manager, the Area Manager will implement effective and efficient management of resources and work processes that will ensure that all the contractual obligations to customers are achieved in a cost effective manner whilst the company prescribed procedures and standards are applied.

Role Responsibility:

• Identifying new business opportunities in the area sphere of operations through an integrated security solutions approach.
• Ensure Organic growth within existing clients and through price increases
• Ensure Labour efficiency controls e.g optimal establishment, overtime control, proper  billing by confirming the accuracy of the A-Register
• Ensure Overhead controls according to set targets and achieve Price Increases and contract profitability according to set targets
• Coordinate the provision of contractual and ad hoc security services to ensure that they are executed profitably and in compliance to standardized business practices
• Ensure that resources are optimally deployed and enforce the credit policy
• Indentify areas of improvement in the operations, eliminate waste and propose corrective actions that meet challenges and leverage growth opportunities
• Reduce/ Eliminate incidents and customer claims by carrying out continuous risk assessments
• Effective people Management and identify appropriate levels of employee training and development
• Ensure maintenance of customer service levels and address customers requests and complaints promptly

The Ideal Candidate:

Knowledge and Qualifications

• A degree in Business Management or any other relevant qualification
  • Work experience through internal growth and training,
• Kenya market
• Kenya legislation
• 5 years experience in operations management in a large commercial set up

Technical Skills

• Financial acumen
• Conflict Management
• Negotiation
• Microsoft Word – Intermediate level
• Microsoft Excel – Intermediate level (Advance level are advantageous)
• Microsoft PowerPoint – Basic level
• Google suite of products

Behavioral Skills – Management

• Awareness of the marketing environment
• Delivering strategy
• Driving change
• Leading people
• Delivering performance
• Working with complexity
• Managing professionally
• Customer thinking
• Collaborating and Co-operating