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  • Posted: Feb 4, 2025
    Deadline: Mar 3, 2025
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    At IDEON, We follow strict code of ethics, confidentiality and practice standards in the delivery of services to clients.Our services help businesses expand and optimize operations We are providers of end to end business enabling services that helps businesses to expand and optimize operations across different industries. Our services include: COLLECTIONS...
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    Collection Officer

     Description

    The collections officer will contact clients and inform them of their debts, negotiate payment plans, and ensure payments are made as soon as possible.

    Duties & Responsibilities

    • Debt Collection: Initiate contact with individuals or businesses with overdue payments to negotiate and facilitate debt repayment.
    • Customer Communication: Communicate effectively with debtors to understand their financial situations, discuss payment options, and establish realistic repayment plans.
    • Negotiation: Negotiate settlements or alternative payment arrangements, considering the financial circumstances of the debtor while also meeting the company's objectives.
    • Compliance: Ensure all collection activities comply with relevant laws, regulations, and company policies. Documentation: Maintain accurate and up-to-date records of all communication and actions taken during the debt collection process.
    • Skip Tracing: Use skip-tracing techniques to locate debtors who have changed contact information or are difficult to reach.
    • Legal Compliance: Collaborate with legal teams if legal action becomes necessary, ensuring proper documentation and adherence to legal processes.
    • Reporting: Prepare regular reports on collection activities, providing insights into trends, successes, and challenges. Customer Service: Provide clear and professional communication to debtors, demonstrating empathy while firmly conveying the importance of debt resolution.
    • Payment Processing: Handle and process payments from debtors, ensuring accurate application to outstanding balances.
    • Problem Resolution: Address and resolve debtor concerns or disputes, escalating issues when necessary.
    • Adherence to Policies: Follow established collection strategies and adhere to ethical standards throughout the debt recovery process.
    • Continuous Learning: Stay informed about changes in regulations, industry best practices, and technologies relevant to debt collection.
    • Team Collaboration: Collaborate with other departments, such as customer service and finance, to gather information and resolve issues impacting debt collection.

    Skills & Experience

    • Bachelor’s Degree (Preferred) – In finance, banking, business administration, accounting, or a related field.
    • Certifications – E.g., credit analysis certifications, or other financial certifications.
    • 2–5 years in lending, credit analysis, or financial services.
    • Analytical Skills: Ability to assess financial documents and creditworthiness.
    • Sales & Negotiation Skills: Ability to sell loan products and negotiate terms.
    • Customer Service: Strong interpersonal and communication skills.
    • Attention to Detail: Accuracy in loan processing and documentation.
    • Time Management: Ability to handle multiple applications and meet deadlines.

    Method of Application

    Interested and qualified? Go to Ideon Limited on ikojobs.co.ke to apply

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