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  • Posted: Dec 10, 2020
    Deadline: Jan 8, 2021
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    MISSION M-KOPA’s mission is to make high quality energy affordable to everyone. OUR GROWTH SO FAR... M-KOPA has connected more than 400,000 homes in Kenya,Tanzania and Uganda to solar power with over 550 new homes being added every day. Each 8W battery powered-system comes with three lights, mobile phone-charging and a solar powered radio. Cus...
    Read more about this company

     

    Customer Care Representatives – Remote Working.

    Key Responsibilities:

    • Respond to customer queries on calls both inbound, outbound and on tasks.
    • Identify and assess customers’ needs to achieve satisfaction.
    • Build sustainable relationships and trust with customer accounts through open and interactive communication
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
    • Keep records of customer interactions, and provide accurate, valid, and complete information by using the right methods/tools.

    Key Competencies:

    • Ability to work from home independently and be able to do basic troubleshooting of own internet connectivity and tools
    • Basic know how on how to connect remotely to online meeting channels using tools such as Teams, Zoom, Skype etc
    • High level of discipline and time management
    • Pro-active in seeking help from team leader to address any challenges
    • Ability to multitask and ensure that key deliverables are not compromised by the work from home environment

    Experience/Skills & Competencies/Education Required

    Successful candidate must demonstrate a customer orientation and ability to adapt/respond to different types of characters. Specific Qualifications includes:

    • At least a College Diploma
    • At least 1-year in the Customer Service department
    • Have access to and ability to use Microsoft tools such as Teams, Excel, Word etc
    • Computer literate
    • Analytical skills are an added advantage

    Method of Application

    Interested and qualified? Go to M-Kopa Solar on www.shortlist.net to apply

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Average Salary at M-Kopa Solar
KSh 51K from 4 employees
Mysalaryscale.com

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