About the role:
The Customer Service Representative will handle a high volume of incoming phone calls and assist customers with a variety of issues or inquiries and may be responsible for answering
Key responsibilities
Lead the day-to-day operations of our customer service team, ensuring quick response times, empathetic conversations, and high-quality resolutions
Coach and mentor a team
This is a full-time on-site role for a Sales Agent located in Nairobi County, Kenya. The Sales Agent will be responsible for daily tasks such as communicating with clients, providing customer service,
Job Responsibilities
Health and Safety; Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work and adhere to
About the role
The Customer Care Specialist acts as the key contact between the customer and the company and will be always responsive to customer's requirements, (both internal and external
Your Role
Magic happens when you bring great people together!
Commissioning, Maintenance & Troubleshooting:
Install and maintain PLC and Drive systems at client sites.
Diagnose and res
Verification of invoices and payments:
Verifying all the suppliers’ invoices received in materials control system and carrying out invoice control and importing the data to sun system.
P
Role Summary
Our customer service team manages customer-queries through different communication channels (mainly email and phone) providing timely resolutions and pleasant customer experiences.
What You’ll Do:
Refer individuals or businesses in need of loans to APF.
Support clients through the application process where necessary.
Maintain professionalism and uphold APF’
The Customer Experience Executive will be responsible for fostering and maintaining strong relationships with clients and other stakeholders through proactive engagement, seamless scheme administratio
Job Description
During Training (6-8 Weeks of Customer Service Training):
Master customer service best practices and company policies.
Develop proficiency in call handling techniques and tr
Job Description
Team Leadership
Lead and provide on-the-floor support to customer care representatives and act as the first line of escalation for client support.
Hold weekly meetings
JOB DESCRIPTION
Reporting to the Chief Human Resource Officer, the HR Operations & Service Delivery Manager will be responsible for managing the delivery of high-quality HR services and supp
About the Role
We are seeking a strategic, innovative, and customer-centric professional to join our team as the Digital, Brand & Customer Experience Manager. This pivotal role is respo
Description
As a Telesales Agent you will be responsible for contacting potential and existing customers over the phone to promote and sell the client's services, aiming to generate leads an
Responsibilities and Duties
Internal and external clients depend on our accuracy and efficiency when processing client data, so you will be accountable for providing these high levels of service
Job Purpose Statement
We are seeking a highly skilled IT Specialist to join our team. The ideal candidate will have a strong educational background in Computer Science, Information Technology, or a