Job Summary
Provide first contact customer support through the available channels in the Bank’s 24/7 Contact Center
KEY PERFORMANCE INDICATORS
Transactional Customer Satisfaction Ind
Customer Engagement: Provide accurate and timely information to assist customers throughout the purchasing process
Order Processing: Keep customers informed about the status of their orders, ensu
Role Context
Plan, organise and direct the Key Accounts Group in country in order to achieve targeted revenues and profitability.
Key responsibilities
Manage and develop a portfolio of pro
Responsibilities
The role holder duties will include but not limited to:
Actively participate in the implementation of the CSM (Client Service Management) organization and the Service Account
Responsibilities
Responsibilities include, but are not limited to:
Providing a high level of customer service to customers via inbound calls and emails
Thoroughly research and reply to reque
Main Responsibilities of the Job
Managerial/Supervisory/Operational Responsibilities or Roles
Effectively man the front office area and ensure timely handling of all student enquiries to ensu
Job Requirements: Academic and Professional Qualifications:
Bachelor of Information Science &Records Management
Be Proficient In Computer Application
Job Core Competencies:
Good
JOB RESPONSIBILITIES:
To invoice special sales orders via CRM system for clients.
Order preparation, goods issuing and payment follow up.
Receive, process and verify customer orders.
Duties and responsibilities:
Ensure provision of quality service to customers (Champion excellent client experience).
Handling various routine inquiries received by phone and emails from inter
The purpose of this role is to assist in the work of salvation and exaltation by providing individual contributor, entry level administrative support to one or more leader and/or one or more functi
We’re looking for a talented and highly motivated individual to fill the position of Head, Customer Experience Management.
If you're passionate about delivering exceptional customer journ
Objective:
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
To ensure daily Business KPIs are met w
ROLES & RESPONSIBILITIES
Manning reception and redirecting calls to the concerned person.
Cold calls and generating leads for the Sales team.
Fixing appointments for the Sales team
Sen
Role Overview
As an Associate Analyst – Customer Success, you will play a crucial role in supporting customer engagement, product adoption, and issue resolution while ensuring seamless custom
Requirements:
Requirements: Bachelor’s degree in Communication, Public Relations, or Marketing
Eligibility
Must have completed studies and/or graduated in 2023 or
Role Objective
A top hotel in Konza a metropolitan region seeks a vibrant, warm individual to perform customer care duties.
Core Duties and Responsibilities
Providing excellent
Stakeholder Engagement
Regional Office/Program Alignment
Work directly with site operations/facilities managers, program heads, and other stakeholders to identify and prioritize IT needs, ens
YOUR JOB:
Accountable to review and assess inventory levels, coordinating daily goals and planning and adjust where needed in view of achieving KPIs.
You are accountable to ensure that p