Jobs at Accor

Job Description

• As Assistant Learning & Development Manager, you will work closely with the Talent & Culture Manager to develop and implement training strategies and programs for all levels of employees within the Hotel. From day one, you will be involved in their journey preparing and monitoring individual development plans, organizing and delivering training activities, and supporting them through learning and development opportunities.

Key Responsibilities;

• Collaborate with department heads to identify training needs and design customized learning solutions.
• Preopening Team Training: Organize and facilitate preopening training sessions for all new hires. These sessions should encompass onboarding, hotel orientation, brand standards, safety procedures, and customer service training.
• Employee Induction: Conduct orientation sessions for new employees to introduce them to the brand, and organizational culture. Familiarize them with the hotel's history, brand positioning, and the importance of their roles in achieving the hotel's success.
• Creation of training materials, presentations, and e-learning modules.
• Conduct training sessions, ensuring they are interactive, engaging, and tailored to the audience's needs.
• Coordinate and schedule training sessions, workshops, and seminars.
• Monitor training effectiveness and provide recommendations for improvement.
• Support employees with continuous development plans and career progression.
• Cross-Training Initiatives: Identify opportunities for cross-training employees to enhance their skillsets and promote flexibility within the hotel's workforce.
• Maintain and update training records, ensuring compliance with Accor standards.
• Submit monthly learning hours to Talent & Culture Manager.
• Keep abreast of the brand, industry trends, best practices, and new training techniques.
• Assist in planning and organizing Talent & Culture activities

Qualifications

• Bachelors degree in Hospitality, or related field
• Proven experience in Learning & Development, preferably within the hospitality industry.
• Strong understanding of adult learning principles and instructional design methods.
• Excellent presentation, communication, and interpersonal skills.
• Adaptability: A flexible and adaptable approach to work, as preopening hotels can be dynamic environments with changing priorities.
• Organization: Strong organizational skills to manage multiple training programs, deadlines, and resources effectively.
• Problem-solving: A creative problem-solving mindset to address unique challenges that may arise during the preopening phase.

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Job Description

• Ensure the overall safety and security of the guests, employees and property premises
• Investigate and report any violations to law/property policy, occurrences of accidents, complaints, criminal activity and crisis situations
• Conduct regular floor patrols and crowd control, CCTV surveillance
• Assist guests regarding hotel facilities in an informative and helpful way
• Supervise and offer guidance security guards 

Qualifications

• 2 years  security experience in the similar capacity.
• Diploma or Degree in Security management , criminology or similar field.
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable

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Job Description

• Are you passionate about everything relating to Food & Beverage with great administration skills? Then we have a job for you. As a Food & Beverage Coordinator, you will provide organizational and administrative support to the Food & Beverage team to set up the department’s operations.

Key Responsibilities

• Provide organizational and administrative support to the F&B Manager.
• To assist in developing documents related to Policies and Procedures for the Food and Beverage Operation Manual.
• To prepare the relevant materials for all meetings attended by the Food & Beverage Manager: Daily Operations Meeting, Daily Food & Beverage briefing, Executive Committee Meetings, Food & Beverage Departmental Meetings, and Sales & Marketing Meeting.
• To submit Purchase Requests for the Food & Beverage Division for signature to the Food & Beverage Manager and log and trace Purchase Requests for execution.
• To coordinate the input of all standard recipes into the computers and maintenance of the computerized recipe file.
• Organize a variety of documents and maintain stationery and office supplies
• To type and coordinate the printing of all outlet menus.
• To create a Food & Beverage Database on (suppliers, guests, and other contacts).
• Maintain complete knowledge of all F&B services, outlets and hotel services/features
• Prepare monthly staff attendance report for payroll processing
• Attend daily F&B Meeting and take meeting minutes
• Handling of correspondence on email and phone as related to the job
• Assist outlet managers in their operations within peak times when needed
• Communicate to guests (internal and external) in a courteous and timely manner
• Liaise with other departments ensuring communication and the resolution of any issues.
• To work efficiently and effectively in meeting deadlines and delivering quality work

Qualifications

• Diploma/ Degree in Hospitality or related field
• Minimum 2 years experience in Food & Beverage
• Strong attention to detail with the ability to coordinate and prioritize multiple tasks
• Excellent interpersonal skills to build positive relations with F&B team and across departments, and be able to deal with diverse team members
• Computer proficiency in Word, Excel, PowerPoint, Publisher, Outlook and good typing skills

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Job Description

Food & Beverage Supervisor

• Passionate about guest interaction, food and beverage? As a Food & Beverage Supervisor, you will lead your team to create unforgettable Food & Beverage experiences for our guests.

What you will be doing:

• Assist in leading, mentoring and training the Food & Beverage Operations team
• Supervise and delegate duties;
• Ensure brand standards are maintained
• Liaise with kitchen to ensure the highest standard of food quality and visual appeal
• Effectively handle guest complaints.
• Assist with rostering, taking into consideration forecast, wage cost, staff requests etc.
• Ensure staffing levels are adequate for the next service period, making adjustments to the roster where necessary
• Ensure beverage cost is maintained to budget Report any shortages in equipment to the manager
• Conduct staff training including induction, product knowledge
• Counsel staff if not performing to the Outlet's standards
• Attend and actively participate in necessary meetings
• Be able to take charge of the outlet/area in the absence of the Manager
• Daily stock ordering
• Flexibility to work in all F&B areas

Qualifications

Your experience and skills include:

• Diploma in Hospitality Management
• 1-2 years experience in a 4* or 5* Hotel
• Service focused personality is essential and a passion for everything food and beverage
• Previous experience in a similar leadership role is an asset
• Strong interpersonal and problem solving abilities and the ability to lead by example

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Job Description

• As the Housekeeping Manager, you will lead the housekeeping team to set up operations, maintain the highest standards of cleanliness and presentation throughout our Hotel’s guestrooms and public spaces, ensuring a memorable experience for every guest.

Key Responsibilities:

• Strategic Management for Deep Cleaning: Develop meticulous schedules and maintain records for deep cleaning operations.
• Leading Cleanliness Excellence: Oversee guestrooms and public area cleanliness for top-notch guest comfort.
• Hire and train a team that works together with trust and takes responsibility to meet the goals of the department / Hotel.
• Maximizing Productivity: Monitor room cleaning productivity and optimize staff attendance for efficient operations.
• Collaborative Approach: Liaise with front office and maintenance to ensure seamless guest preparations.
• Resource Optimization: Drive cost efficiency through inventory management and contractor partnerships.
• Exceptional Guest Care: Respond promptly to guest concerns with personalized attention.
• Continuous Operational Enhancement: Identify and implement improvements for elevated service standards.
• Be pro-active in controlling costs being fully aware of forecasted business and targeted profitability whilst maintaining standards.
• To plan and organize regular departmental training for all employees, especially new employees, paying particular attention to efficiency, service standards, hygiene & grooming, diplomacy, job knowledge and skills.
• Achieve effective communication by briefing and debriefing staff, holding regular departmental meetings and actively encouraging transparent communication with other departments within the Hotel.
• Contribute to cost control through energy conservation, correct storage of all materials and use of equipment per operating standards and manufacturer’s specifications.
• Control departmental operating expenses and labor costs, improving departmental revenues when possible. Monitor all labor and payroll costs.
• Keep control of daily financial reports, updating profit and loss for each month end.

Qualifications

• Degree in Hotel Management or related field.
• Minimum of 3 years in a similar role, preferably in a 4/5* hotel.
• Previous experience with pre-opening of a hotel is a big plus.
• Ability to multitask, work in a fast-paced environment, meet deadlines and have a high-level attention to detail.
• Demonstrated experience in hotel housekeeping management.